Information Technology Support Technician

Designed Precision Castings Inc (DPCast); Brampton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A manufacturing company in Brampton is seeking an IT Support Technician responsible for managing computer networks, providing technical support, and ensuring user satisfaction. The ideal candidate will have 1-2 years of experience, a college diploma, and strong problem-solving skills. The role is on-site and requires enhanced reliability security clearance. Benefits include a dental and health care plan, life insurance, and free parking.

Benefits

Dental plan

Health care plan

Life insurance

Free parking

Travel insurance

Qualifications

• 1 year to less than 2 years of experience in IT support.
• Knowledge of computer networks and systems.
• Ability to consult user guides and technical manuals.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems.
• Respond to user difficulties.
• Consult user manuals to implement solutions.
• Provide advice and training to users.
• Maintain a problems and solutions log.
• Participate in the redesign of applications.
• Provide business systems and Internet support.
• Set up equipment for employee use.
• Perform Web-server backup and recovery operations.
• Provide customer service.
• Manage incidents.

Skills

Technical support

Customer service

Problem-solving

Network support

Education

College diploma or equivalent experience

Job description

Overview

Languages: English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Manufacture

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Additional information

Security and safety

• Enhanced reliability security clearance
• Confidential security clearance
• Criminal record check

Benefits

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Life insurance

Other Benefits

• Free parking available
• Parking available
• Travel insurance