Incident Reporting Centre Operator – Bilingual

UNAVAILABLE; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading security services provider in Toronto seeks an Incident Reporting Centre Operator - Bilingual. This role requires fluency in both French and English, strong multitasking, and communication skills. Responsibilities include monitoring CCTV systems, reporting incidents, and coordinating with law enforcement. The job is part-time, with a pay rate of $27.00 to $29.00 per hour, and flexibility for various shifts is essential for candidates.

Benefits

Paid training and continuous professional development

Opportunities for career growth

Supportive and inclusive work environment

Qualifications

• Fluency in both French and English (verbal and written) is mandatory.
• 1–2 years of experience in a Security Operations Center (SOC) or Incident Reporting Center (IRC) preferred.
• Must be 18 years of age or older.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Monitor CCTV systems and alarms to detect potential security threats.
• Log and report incidents with precision.
• Evaluate and respond to real-time incidents.
• Communicate professionally in French and English.
• Manage remote access for authorized personnel.
• Conduct routine system checks for operational readiness.
• Coordinate with law enforcement and emergency services.

Skills

Fluent in French

Fluent in English

Strong multitasking skills

Excellent communication skills

Education

High school diploma or equivalent (GED)

Tools

Microsoft Office Suite

Multiple security software systems

Job description

Overview

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Job Description

Allied Universal is seeking Incident Reporting Centre Operator - Bilingual in Toronto, Ontario.

Job Title: Incident Reporting Centre Operator - Bilingual

Location: Toronto, ON

Type: Part Time

Pay Rate: $27.00 to $29.00 per hour

Shifts: Saturday and Sunday

Overview:

Allied Universal is seeking a Incident Reporting Centre Operator - Bilingual to support our client, a leading financial institution. The ideal candidate will possess exceptional communication skills in both English and French, strong attention to detail, and the ability to manage multiple priorities in a fast-paced, high-security environment.

This role plays a critical part in maintaining the safety and security of client assets, employees, and facilities by monitoring incidents, assessing risks, and ensuring accurate and timely reporting.

Responsibilities:

• Monitor CCTV systems, alarms, and access control systems to detect potential security threats.
• Log and report incidents with precision, ensuring all details are accurately recorded and escalated when necessary.
• Evaluate and respond to real-time incidents, determining the level of urgency and appropriate actions.
• Communicate professionally in both French and English with internal teams, stakeholders, and emergency contacts.
• Manage remote access for authorized personnel while ensuring compliance with security protocols.
• Conduct routine system checks to verify equipment and communication systems are fully operational.
• Coordinate with law enforcement, emergency services, and site personnel during emergencies.
• Maintain thorough and organized records for audits, compliance, and incident follow-ups.

Requirements:

• Fluency in both French and English (verbal and written) is mandatory.
• 1–2 years of experience in a Security Operations Center (SOC), GSOC, or Incident Reporting Center (IRC) environment preferred.
• Must be 18 years of age or older.
• High school diploma or equivalent (GED).
• Proficient in Microsoft Office Suite and comfortable using multiple security software systems.
• Strong multitasking and communication skills.
• Flexibility to work various shifts, including weekends and holidays.

Benefits:

• Paid training and continuous professional development.
• Opportunities for career growth and advancement within a global organization.
• Supportive, inclusive, and bilingual work environment.

Disclaimer:

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check, which may include, but is not limited to: criminal history, employment verification, education verification, and professional references.

Closing

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.