Incident Manager, Healthcare IT – Remote

Altera Digital Health Inc. Canada; Canada; Hybrid; CAD 74,000 - 78,000; Full time

Job summary

A leading digital healthcare company in Canada is seeking an Incident Manager to lead the resolution of major incidents effectively. This role entails overseeing the performance of individuals involved in incident resolution and requires proven expertise in Microsoft environments and incident management. The ideal candidate will possess healthcare experience, excellent collaboration skills, and the confidence to guide critical communications. This position offers a salary range of $74,000 to $77,398 CAD and allows for both standard and remote working arrangements.

Qualifications

• Preferred experience in healthcare.
• Proven experience in critical situation management.
• Ability to control calls and ensure effective resolution.

Responsibilities

• Lead resolution of all major incidents promptly.
• Oversee individual performance in incident resolutions.
• Coordinate Root Cause Analysis report deliveries.
• Mentor junior staff in managing client expectations.

Skills

Healthcare experience

Microsoft environment expertise

Incident management

Collaboration skills

Communication skills

Tools

Microsoft Azure

MS Operating Systems

SQL Server

Job description

A leading digital healthcare company in Canada is seeking an Incident Manager to lead the resolution of major incidents effectively. This role entails overseeing the performance of individuals involved in incident resolution and requires proven expertise in Microsoft environments and incident management. The ideal candidate will possess healthcare experience, excellent collaboration skills, and the confidence to guide critical communications. This position offers a salary range of $74,000 to $77,398 CAD and allows for both standard and remote working arrangements.