In-Store & Online Technical Service Representative (Full Time)

Best Buy Canada; Alberta; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading tech retailer in Alberta is hiring for an in-store and online technical service representative. This role involves providing customers with exceptional technical support, upgrading and repairing computers, and recommending services. Ideal candidates should have diagnostic and repair experience, be enthusiastic about customer service, and thrive in fast-paced environments. Join a dynamic team offering competitive compensation and employee benefits in a fun-working atmosphere.

Benefits

Flexible schedules

Employee discounts

Competitive compensation

Training programs

Qualifications

• Must be at least 18 years old.
• Experience with computer diagnostic and repair.
• Ability to adapt to a fast-paced environment.

Responsibilities

• Upgrade, set up and repair customers’ computers.
• Provide technical support via chat or phone.
• Recommend appropriate Geek Squad services based on needs.
• Complete service notes and handle customer property.

Skills

Computer diagnostic & repair experience

Excellent communication skills

Enthusiasm to welcome and assist customers

Flexibility in dynamic situations

Job description

You’ll love it here! We are hiring immediately for an in-store & online technical service representative, which we call an in-store and remote services agent at Best Buy. In this role, you will provide customers with the great technical support they need.

Join us and grow your career with our retail team as an in-store & online technical service representative.

What you’ll do

• Upgrade, set up and repair customers’ computers in-store
• Provide technical support online via chat or on the phone
• Recommend appropriate Geek Squad services based on customer needs
• Keep us organized by completing service notes and handling customer property according to guidelines
• Share your passion for tech to create an amazing customer experience

What we’re looking for

• Must be at least 18 years old
• Computer diagnostic & repair experience
• Enthusiasm to welcome and assist customers
• Flexibility to adapt to dynamic situations in a fast‑paced environment
• A commitment to maintaining a safe and fun working environment
• Excellent communication skills

Why you’ll love it here

• Flexible schedules as per business needs
• Employee discounts on awesome tech
• Competitive compensation and benefits
• An inclusive, fun, and supportive team who you will quickly call friends
• Training programs to build new and transferable skills and achieve certifications

Join our amazing team! We are looking for people just like you.

About Best Buy

As Canada’s destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in development roles (team lead).