In-Store Customer Service Associate

Structube; Richmond Hill; On-site; CAD 40,000 - 50,000; Full time

Job summary

A modern furniture retailer is seeking a customer service representative to ensure excellent customer experiences. Responsibilities include assisting customers with their inquiries, managing returns, and collaborating with internal teams. Ideal candidates should possess strong interpersonal skills, problem-solving abilities, and previous customer service experience. This position offers a supportive work environment with opportunities for growth and a variety of employee benefits, including discounts and insurance programs.

Benefits

100% paid group insurance (Vision & Dental)

Telemedicine and stress management program

Discounts at various merchants

25% discount on regular priced items

Opportunities for growth and career advancement

Employee recognition program

Qualifications

• Good interpersonal skills in a call center environment.
• Previous customer experience in handling returns.
• Able to solve problems, is resourceful and motivate.
• Good reading and writing skills.

Responsibilities

• Offer customers a place to voice their concerns in a professional manner.
• Provide excellent service with information about products and services.
• Problem solve customer cases by gathering information.
• Stay informed about Structube’s new products and promotions.
• Build good customer experience relationships to increase retention.
• Work effectively with internal teams for positive customer experience.
• Process order pick-ups, exchanges, and returns.

Skills

Interpersonal skills

Problem-solving

Resourceful

Customer service experience

Job description

Take your career to new heights at Structube!

STRUCTUBE is the perfect workplace for fans of modern and contemporary interior design, furniture and accessories. We foster an inspiring work environment where collaboration and camaraderie prevail, whether working in our stores or at our Head Office.

What’s in it for you?

• A group insurance program paid 100% by STRUCTUBE (Vision & Dental);
• A telemedicine and stress management program available from day one;
• Discounts at various merchants (gym, phone plans, etc.);
• A 25% discount on STRUCTUBE’s regular priced items;
• Opportunity for growth and career advancement;
• An employee recognition program;
• And much more!

Job Description

• Offer customers a place to voice their concerns and react in a professional and empatheticmanner
• Offer customers an excellent service by providing them with information about our products, services, promotions andavailability
• Problemsolvecustomer cases in a professional manner by gathering all necessary information and informing customers about different options and acceptablesolutions
• Stay up to date and informed aboutall ofStructube’snew products, promotions andservices
• Build a good customer experience relationship with customers to increase customerretention
• Work effectively with internal teams to ensure a positive customerexperience
• Process order pick-ups, exchanges andreturns.

Qualifications

• Good interpersonal skills in a call center environment
• Previous customer experience in handling returns
• Able to solve problems, is resourceful and motivate
• Good reading and writing skills

Additional Information

AtSTRUCTUBE, we believe in equal access to employment and the richness of the diversity of our employees!

About us:

Structube wants to offer its clients a wide range of modern edge home furniture at its best affordable prices! We help our customers rediscover their home, one room at a time. With over 80stores nationwide and over 700 employees and counting, Structube's small family business has become a thriving retailer brand looking to transform its future retail markets. Join Structube and come experience working with our ambitious, dynamic and motivating team!

Dream a space for them. Dream a career for you!