Implementation Manager

Yotpo; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading eCommerce retention marketing platform is hiring an Implementation Manager in Toronto, Canada. In this role, you will guide customers through product setups and ensure successful implementation. Key responsibilities include serving as the main contact, providing training, and managing projects for diverse clients. Ideal candidates will have strong communication skills and a solutions-oriented mindset. This role offers opportunities for growth in a supportive, employee-centric culture.

Benefits

Company sponsored RRSP matching

100% coverage of additional benefits

Equity in options

Individualized career development

Wellness and philanthropic programming

Qualifications

• Great relationship manager with experience talking to VP- and C-suite leaders.
• Ability to manage simultaneous software implementations for multiple clients.
• Skilled in troubleshooting and solving complex software issues.
• Effective project management capabilities.

Responsibilities

• Serve as the main contact for customers during deployment and launch.
• Ensure all customers complete technical setup efficiently.
• Train customers on effectively utilizing Yotpo products.
• Provide strategic guidance for setting up initial campaigns.
• Act as a liaison between customers and internal teams.

Skills

Strong communication skills

Project management skills

Relationship management

Problem-solving mindset

Job description

We’re a leading eCommerce retention marketing platform on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have more solutions up our sleeve.

We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.

You can hear all about it in our latest brand video.

Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

Implementation Manager

You will be responsible for guiding customers through one or more of Yotpo’s product setups, including building initial program strategies or campaigns, integrations, training, testing, and project management. Our customers vary in size and industry, so we are looking for motivated team members who have strong communication and project management skills, a passion for helping people, an interest in problem-solving with a solutions oriented mindset, and the flexibility to help with a variety of projects.

You will:

• Serve as the main point of contact for customers from deployment to launch to ensure a successful implementation process for Yotpo’s products
• Ensure all customers complete the required technical setup efficiently and according to project plan and timeline
• Train and educate customers on how to effectively utilize Yotpo products via phone and videoconference
• Provide strategic guidance for how brands should set up their initial strategy/campaigns with Yotpo’s products
• Improve and scale the Yotpo implementation process
• Act as liaison between customers and the Yotpo sales, product, support, professional services, and customer success teams to actively identify roadblocks and solutions during onboarding

About you:

• You’re a great relationship manager and excel talking to VP- and C-suite leaders
• You can manage simultaneous software implementations for multiple clients
• You can research, troubleshoot and solve complex software issues
• You can effectively project manage and create organized plans that ensure customer success post-onboarding
• You can accurately synthesize client requests and questions, convey them to cross-functionally stakeholders, and work together to move implementations along

About Yotpo:

• Company sponsored RRSP matching.
• 100% coverage of additional benefits programme.
• Equity in options.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• Once we open an office space locally, we expect to work in a hybrid capacity.
• Meet the team: Ally Zeltt, Isabella Quinones, Jeanette Eckelman, Kevin Nye

Yotpo’s employee‑centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin and Mogul’s Companies with Most Inclusive Benefits over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships.

Yotpo is for everyone, and we’re committed to anti‑racist work.

We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.