Implementation Consultant

Xplor; Vancouver; Remote; CAD 75,000 - 95,000; Full time

Job summary

A leading software solutions company is looking for an Implementation Consultant in Metro Vancouver. You will guide customers through the deployment of software solutions, ensuring a smooth onboarding experience. The ideal candidate has 3 years of experience in the Local Public Sector, preferably in Parks and Recreation, and strong communication skills. This full-time position offers remote work options and a commitment to diversity and inclusion.

Benefits

3 extra days off to volunteer

Access to LinkedIn Learning

Mental health support

Flexible working arrangements

Qualifications

• Experience with SaaS software implementation is an asset.
• Ability to prioritize and multitask in a deadline-driven environment.
• Willingness to travel within the US and Canada up to 30% of the time.

Responsibilities

• Lead and manage the implementation of software solutions.
• Consult with customers to identify inefficient processes.
• Facilitate weekly meetings and provide project updates.

Skills

Communication skills

Team collaboration

Project management

Problem-solving

Education

3 years of experience in Local Public Sector

Tools

Salesforce

Parks and Recreation software applications

Job description

Overview

We are seeking a proactive and detail-oriented Implementation Consultant to lead the successful deployment of our software solutions for new and existing customers. In this role you’ll guide customers through onboarding, configuration, training, and go-live support, ensuring a smooth transition and long-term success with our platform.

Responsibilities

• Lead and manage the implementation of software solutions tailored to Parks and Rec customers.
• Develop and execute comprehensive software implementation plans.
• Consult with customers to identify inefficient processes and recommend effective alternative solutions.
• Build and maintain strong relationships with key internal stakeholders.
• Create and maintain documentation including training materials and implementation plans.
• Manage application delivery including presentations and demonstrations throughout the implementation process.
• Conduct discovery meetings and perform gap analyses on existing systems to identify needs and opportunities.
• Collaborate with cross-functional teams to ensure alignment and successful delivery.
• Configure software applications to align with customer business processes identified during discovery.
• Monitor project milestones, address roadblocks, and maintain clear communication with stakeholders.
• Facilitate weekly meetings and provide regular, clear project updates to stakeholders.
• Work closely with project management and implementation teams to ensure configurations meet requirements.
• Track and report all issues, errors, and enhancement requests during implementation to product development and management teams.
• Deliver training sessions to users and administrators, both remotely and in-person as needed.

Qualifications

• 3 years of experience in the Local Public Sector, specifically Parks and Recreation.
• Understanding and experience with Parks and Recreation software applications is an asset.
• Experience in SaaS software implementation is an asset.
• Experience with Salesforce is an asset.
• Advanced communication (oral and written) skills.
• Ability to collaborate as a productive and active team member.
• Demonstrated ability to prioritize and multi-task in a deadline-driven environment.
• Proven ability to manage multiple projects simultaneously.
• Prior experience with Xplor Recreation software is preferred but not required.
• Willingness to travel within the US and Canada up to 30% of the time.
• Must be legally entitled to work in Canada.

Additional Information

At Xplor we believe that the best innovation and ideas happen at the intersections of our differences — people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Values and Life at Xplor

Our four core values guide us from how we hire and recognize our team members to how we interact with our customers day to day:

• Make life simple
• Build for people
• Move with purpose
• Create lasting communities

If these values sound like you and describe people you want to work with, you will thrive at Xplor.

As an Xplorer you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Perks and Benefits

• #GiveBackDays / Commitment to social impact — 3 extra days off to volunteer and give back to your local community
• Unlimited access to LinkedIn Learning plus regular career and growth conversations with your leader as part of Xplor GPS
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council and Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

Ready to Apply

To start your application please submit your resume. Include the word moonshot at the top of your message to the Hiring Manager so that we know you read our job ad.

We understand that diverse candidates have diverse needs. Please inform us of any additional needs related to completing your job application or participating in your interview process.

More About Us

We are the first global platform combining SaaS with embedded payments and tools to help businesses grow and succeed. We offer software solutions in fast-growing verticals including Education, Fitness & Wellbeing, Field Services, and Personal Services, with a global cloud-based payment processing platform. With operations in North America, Australasia, Asia, Europe, and the UK we serve over 106,000 customers that processed over $38 billion in payments across 20 markets in 2024.

Good to Know

To be considered for employment you must be legally authorized to work in the location you are applying for. Xplor does not sponsor visas at the time of hire or later.

Please apply through our careers portal or external job boards only. Do not send your application via email.

For more about us and our products, please visit our site and check out our Candidate FAQs for more information about our recruitment process.

Note: We do not exclusively rely on AI tools for hiring decisions. We do not have AI tools in place that can make these decisions for us.

Equal Employment Opportunity

Xplor is proud to be an Equal Employment Opportunity employer. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.

We make it a priority to respond to each person who applies.

Remote Work: Yes

Employment Type: Full-time