Imaging Technician I

LanceSoft; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

A staffing agency is seeking an administrative support personnel to manage mail for digital imaging in Montreal. This role requires attention to detail, customer service skills, and the ability to lift up to 20 lbs. Ideal candidates will have at least 1 year of clerical experience and should be able to thrive in a fast-paced environment. Working is primarily onsite with competitive hourly pay.

Qualifications

• Minimum 1 year of admin/clerical work experience.
• Critical attention to detail and accuracy.
• Excellent customer service skills.

Responsibilities

• Open, prepare and sort mail slated for digital imaging and processing.
• Maintain quality control and provide excellent customer service.
• Coordinate with Business Units to ensure timely processing within SLAs.

Skills

Attention to detail

Customer service

Confidentiality

Job description

Job Details

Job Code: NIT001

End Date: 12/31/2025

Location: Montreal, Canadian Division (2000 Mansfield) (MNTRL)

Working Arrangements: Onsite, 5 days

Possibility of extension/ conversion to FTE? No

Schedule Hours: Between 7am to 6pm EST, Monday to Friday

Rate: $16/hour

Overview

The purpose of this position is to provide the Business Units electronic images on a timely basis. Roles may include opening, preparing and sorting mail received for digital imaging and subsequent processing, and analyzing document content to identify the Business area/work type (Individual Life, Wealth Management, Affinity, GSRS, Bank and/or Group).

Role may also include performing document scanning on high-speed scanners, monitoring workflow queues to troubleshoot imaging issues, providing the appropriate level of QC, and delivering excellent customer service. The role acts as a liaison between Office Services and Business Unit customers and maintains a consistent workflow to meet Service Level Agreements.

Typical Day in Role

• Responsible for opening, preparing and sorting mail received for digital imaging and processing
• Receiving mail, sorting, and mailing them

Responsibilities

• Open, prepare and sort mail slated for digital imaging and processing
• Monitor select workflow queues and troubleshoot imaging issues
• Apply appropriate tracking methodology for specific mail streams
• Maintain quality control and provide excellent customer service
• Coordinate with Business Units to ensure timely processing within SLAs

Candidate Requirements / Must Have Skills

• Minimum 1 year of admin/clerical work experience
• Critical attention to detail and accuracy
• Excellent customer service skills
• Ability to maintain confidential information
• Ability to lift up to 20 lbs

Nice-To-Have Skills

• Experience in mailing services industry (e.g., UPS or Canada Post)
• Working knowledge of AWD, CICS, Lotus Notes, IAS, Compass, InfoDirect
• Experience operating office equipment and troubleshooting minor hardware/software issues
• Bilingual – fluency in French is an asset

Education

Bachelor's degree not required; looking for experience

Additional Soft Skills

• Ability to recognize a wide variety of documents
• Works well independently and in a team environment
• Ability to manage fluctuating volumes and set short-term priorities
• Excellent verbal and written communication skills

Additional Notes

• Please provide the candidate's availability to interview in the summary portion of the resume. Please state in the summary portion if the candidate is able to lift up to 20 lbs.