Hybrid Production Support Analyst – Global Wires & Payments

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A major financial institution located in Toronto is looking for a Production Support professional to join their Global Wires and Payment Technology Applications Operation team. The successful candidate will provide investigation and second level support on client issues while maintaining production applications and managing operational activities. Strong knowledge of technologies such as Autosys, MS Azure, and UNIX is essential. This role offers a hybrid work environment, combining on-site and remote work capabilities.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Qualifications

• Experience in Production Support using Autosys batch scheduling and UNIX.
• Knowledge of Cloud Platforms, preferably MS Azure.
• Strong understanding of Agile software delivery principles.

Responsibilities

• Investigate and define operational issues, prioritizing based on severity.
• Act as liaison with business and technology partners.
• Manage escalations and modify procedures for specific situations.

Skills

Analytical Thinking

Application Production Support

Technical Knowledge

Work Collaboratively

Tools

Autosys

MS Azure

JIRA

Confluence

Github Actions

Ansible

Dynatrace

Job description

A major financial institution located in Toronto is looking for a Production Support professional to join their Global Wires and Payment Technology Applications Operation team. The successful candidate will provide investigation and second level support on client issues while maintaining production applications and managing operational activities. Strong knowledge of technologies such as Autosys, MS Azure, and UNIX is essential. This role offers a hybrid work environment, combining on-site and remote work capabilities.