Hybrid Member Experience & Operations Lead

HR à la carte; Toronto; Hybrid; CAD 75,000 - 90,000; Full time

Job summary

A membership and operations management organization based in Toronto is seeking a Manager to enhance member experience and support operational effectiveness. The successful candidate will coordinate membership processes, manage events, and uphold accurate member records. A post-secondary degree and a minimum of four years in membership services or operations will be essential. This role offers a dynamic hybrid work environment along with a competitive compensation package that includes health, dental, and pension benefits.

Benefits

Health and dental coverage

Defined-benefit pension plan

Hybrid work flexibility

Qualifications

• Minimum of 4 years career experience in membership services, operations, or project coordination.
• Experience supporting events, conferences, logistics, and vendor coordination.
• Experience with databases and data entry, reporting, and quality assurance.

Responsibilities

• Respond to member inquiries promptly with a solutions-focused approach.
• Maintain and support team training on membership database.
• Coordinate annual membership renewal campaign and events.

Skills

MS Office 365 proficiency

Data analysis skills

Event coordination

Communication skills

Customer service orientation

Project management

Education

Post-secondary degree in business administration, nonprofit management, public administration, or related field

Tools

CRM systems

Membership management software

Job description

A membership and operations management organization based in Toronto is seeking a Manager to enhance member experience and support operational effectiveness. The successful candidate will coordinate membership processes, manage events, and uphold accurate member records. A post-secondary degree and a minimum of four years in membership services or operations will be essential. This role offers a dynamic hybrid work environment along with a competitive compensation package that includes health, dental, and pension benefits.