Hybrid Homeowner Experience Advisor

Bosa Properties Inc; Vancouver; Hybrid; CAD 61,000 - 85,000; Full time

Job summary

A prominent real estate company based in Vancouver is looking for a Customer Care Representative to enhance the homeowner experience across its residential portfolio. In this role, you will ensure timely support, clear communication, and effective issue resolution while maintaining a strong reputation. Ideal candidates will have 2-3 years of relevant experience and strong communication skills, with a commitment to community-focused service. This position offers a salary range of CAD 61,406 - 84,420.

Qualifications

• 2-3 years of experience in customer service or related role.
• Comfort navigating multiple priorities in a fast-paced environment.
• Willingness to learn building systems and warranty processes.

Responsibilities

• Build and strengthen communication with homeowners and internal teams.
• Deliver professional homeowner orientations and inspections.
• Collaborate with Strata Corporations and Property Management companies.
• Monitor homeowner satisfaction and recommend actions for improvement.
• Prioritize timely resolution of service tickets.
• Identify issues early and assess need for escalation.
• Collaborate with Customer Care Managers for process improvements.

Skills

Strong communication skills

Excellent organizational abilities

Ability to assess issues

Technical aptitude

Experience with customer service platforms

Job description

A prominent real estate company based in Vancouver is looking for a Customer Care Representative to enhance the homeowner experience across its residential portfolio. In this role, you will ensure timely support, clear communication, and effective issue resolution while maintaining a strong reputation. Ideal candidates will have 2-3 years of relevant experience and strong communication skills, with a commitment to community-focused service. This position offers a salary range of CAD 61,406 - 84,420.