Hybrid Bilingual Team Leader - Group Benefits Center

Manulife Financial; Waterloo; Hybrid; CAD 57,000 - 97,000; Full time

Job summary

A leading financial services provider in the Region of Waterloo is looking for a Bilingual Supervisor for their Contact Centre. This role focuses on leading and mentoring a customer-oriented team while handling operational responsibilities. Candidates should have strong leadership skills, be bilingual in French and English, and possess experience in a fast-paced customer service environment. The position offers a hybrid work schedule, ensuring flexibility while maintaining operational standards.

Benefits

Customizable health benefits

Retirement savings plans

Generous paid time off program

Qualifications

• Over three years of proven leadership experience or equivalent.
• Bilingual proficiency in French and English required.
• Proven experience in a fast-paced customer service environment.

Responsibilities

• Guide, coach, and mentor team members for their professional development.
• Coordinate daily operations of the group benefits contact center.
• Analyze metrics, provide feedback, and implement solutions.

Skills

Leadership experience

Bilingual proficiency in French and English

Interpersonal and communication skills

Analytical skills

Problem-solving skills

Tools

Microsoft Office (Excel, PowerPoint, Word)

Job description

A leading financial services provider in the Region of Waterloo is looking for a Bilingual Supervisor for their Contact Centre. This role focuses on leading and mentoring a customer-oriented team while handling operational responsibilities. Candidates should have strong leadership skills, be bilingual in French and English, and possess experience in a fast-paced customer service environment. The position offers a hybrid work schedule, ensuring flexibility while maintaining operational standards.