HVAC Truck Based Service Manager

Johnson Controls; Eastern Ontario; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading building solutions company is seeking a Truck Based Service Manager to lead service operations and customer account management, ensuring high satisfaction and profitability. The ideal candidate will have a diploma in electronic or mechanical systems and at least 7 years of HVAC experience, alongside strong leadership and communication skills. This role offers a competitive salary range of $90,000 to $120,000 CAD plus benefits package. Apply now to join a team dedicated to building sustainable solutions.

Benefits

Competitive Starting Pay

Paid Extensive Training

Career Advancement Opportunities

Company Vehicle

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Life Insurance

Short-Term and Long-Term Disability

Competitive Retirement Saving Plans

Employee Assistance Program

Qualifications

• 7+ years of experience in HVAC or building controls systems required.
• 2 years of experience leading teams preferred.
• Strong problem-solving abilities in complex situations.

Responsibilities

• Manage customer account leadership and service business execution.
• Drive profitability and efficiency for the team.
• Ensure compliance with safety programs.

Skills

Interpersonal skills

Leadership

Communication skills

Basic accounting and business principles

Project management

Education

Diploma in electronic or mechanical systems

Bachelor’s degree in a technical subject area

Tools

Service management software

Financial accounting systems

MS Office products

Job description

At Johnson Controls we are dedicated to protecting people and the environment. Our vision is to create a smart, safe and sustainable world. We care about healthy people, healthy places and a healthy planet. Be part of a team that builds sustainable building solutions! Let’s Build a better Tomorrow Together!

What We Offer

• Competitive Starting Pay
• Paid Extensive Training with Best-in-Industry Resources
• Career Advancement Opportunities across Business and Geographies
• Company Vehicle
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Life Insurance
• Short-Term and Long-Term Disability
• Competitive Retirement Saving Plans
• Employee Assistance Program
• And more!

What You Will Do

As a Truck Based Service Manager, you will be responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base. Drives profitability and efficiency of the team. Manages customer relationship development and satisfaction. Responsible for employee development, retention and responsible for safety program compliance.

How You Will Do It

• Sets and supervises goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads. Provides input to the Area business plan.
• Leads the execution efforts of assigned Service business.
• Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and Assistants in the delivery of quality service to customers.
• Approves all L&M quotations from above assigned threshold.
• Responsible for service response to warranty-related customer issues.
• Manages the assigned customer relationships and drives issue resolution.
• Manages team budget and overhead accounts as assigned.
• Coordinates with Branch Sales, Installation Manager and Solutions to drive overall customer account profitability.
• Maintains accurate staffing levels for the team, through labor forecasting, planning, and management.
• Approves time sheets for direct reports and performs all other necessary management tasks related to bookings, Accounts Payables and Account Receivable.
• Responsible for safety performance and program compliance.
• Accountable for procuring and maintaining fleet and tools inventory.
• Recruits, hires, and retains Technicians, Customer Service Agent and Assistants. Works with direct reports and Team Technical Leads to build effective development plans and tracks training performance. Prepares and delivers clear performance expectations and performance reviews for direct reports.
• Continually networks within the industry.

Required

What we look for

• Diploma in electronic or mechanical systems, or equivalent plus seven years of experience in the HVAC and/or building controls systems.
• Work requires one or two years of prior experience in directing or leading the work of others.
• Possesses basic accounting and business principles
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to interact effectively with employees and customers in difficult situations.
• Able to lead and direct diverse teams.
• Ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based upon financial impact to desired business goals. Experience and/or basic project accounting or costing principles is desired.
• Able to positively represent Johnson Controls and connect with others at varying technical levels.
• Demonstrated competence in written and verbal communication skills.
• Able to use service management software and financial accounting systems.
• Demonstrated proficiency in MS office products, and basic Windows environment.

Preferred

• Bachelor’s degree in a technical subject area preferred.

HIRING SALARY RANGE: $90,000 – 120,000 CAD. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package.

For details, please visit the About Us tab on the Johnson Controls Careers site. https://jobs.johnsoncontrols.com/about-us