HVAC Technical Support Advisor - Commercial

Le Groupe Master; Vaughan; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading HVAC-R company seeks a Technical Support Advisor - Commercial in Vaughan to provide exceptional after-sales service and training. The ideal candidate has a college diploma in HVAC-R, is bilingual in English and French, and possesses strong troubleshooting skills. This role offers medical and dental benefits, retirement savings plan, and a flexible remote work policy.

Benefits

Medical and dental coverage

Retirement savings plan

Wellness spending account

Employee assistance program

Access to telemedicine

Qualifications

• Must communicate in both English and French.
• Valid driver’s license and ability to travel if needed.
• Proficient at writing reports and presenting technical information.

Responsibilities

• Assist customers in troubleshooting HVAC-R equipment.
• Manage labor and material claims from customers.
• Prepare and provide technical training.

Skills

Troubleshooting mechanical equipment controls

Communication in French

Interpreting electrical wiring diagrams

Excellent communication skills

Organizational skills

Education

College diploma from technical school in HVAC-R

Tools

MS Office

Job description

Overview

As a Technical Support Advisor - Commercial, you will play a key role in providing exceptional technical after-sales service and training to our valued HVAC-R customers. If you are passionate about troubleshooting equipment, collaborating with customers and suppliers, and delivering top-notch technical training, we want to hear from you.

What you will accomplish with us

• Assist customers in troubleshooting of HVAC-R equipment. Assistance may be conducted through visits to the customer job site and by phone.
• Manage labor and material claims to Master from customers.
• Act as technical resource to The Master Group office staff.
• Work with the supplier and customers to find solutions to technical issues on job sites.
• Prepare and provide technical training and fulfill the objectives given by the sales director.
• Represent The Master Group at all times while interacting with internal and external customers and building owners.

What You Bring to Our Team

• College diploma from technical school in HVAC-R related field and / or related experience
• Ability to communicate in both English and French.
• Knowledge of MS Office software.
• Proficient in trouble shooting mechanical equipment controls.
• Proficient in interpreting electrical wiring diagrams.
• Comfortable reading building mechanical plans.
• Valid driver’s license and ability to travel if needed.
• G1 / G2 and 313A / 313D
• Ability to work under pressure
• Excellent communication and organizational skills
• Initiative and resourcefulness
• Diplomacy and courtesy
• Proficient at writing reports and ability to present technical information to internal and external stakeholders.

Benefits

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy

Master, for over 70 years

We\'ve been the HVAC-R leader and one of Canada\'s Best Managed Companies since 2010. As the country\'s leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.

It\'s good to work with us

At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it\'s through teamwork that we achieve our greatest successes.