HVAC Technical Lead

EMCO Corporation; London; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading national wholesale distributor is seeking an HVAC Technical Lead in London, Ontario. The role involves maintaining and growing HVAC product offerings while providing exceptional customer service and technical guidance. Candidates should have experience with HVAC equipment and outstanding communication skills. This position offers great growth potential with a competitive salary, benefits, and work-life balance. Join a dynamic team dedicated to innovation and customer service excellence.

Benefits

Competitive salary

Benefits

Work-life balance

On-the-job training

Qualifications

• Experience with HVAC equipment, preferably manufactured by Midea.
• Outstanding customer service, communication, and problem-solving skills.
• Ability to work independently and in a team setting.

Responsibilities

• Maintain and grow HVAC offerings for customer service.
• Provide expert technical guidance on HVAC products.
• Visit job sites to diagnose complex technical problems.

Skills

Experience with HVAC equipment

Outstanding customer service skills

Excellent communication skills

Problem-solving skills

Strong attention to detail

Education

Grade 12 diploma or equivalent

College and/or University degree

Tools

ERP systems

Word

Excel

Outlook

Job description

Job Description

Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

As a HVAC Technical Lead, you will be responsible for maintaining, developing, and growing Bathica's heating, ventilation, and air conditioning offerings. Your goal is to provide the highest level of customer service by offering advice, technical product information, training, testing, recommendations, and other forms of technical support to Profit Centers. You will work with manufacturers to support and maintain Bathica's existing offerings, and to bring new ones to market. In addition, you will work to identify customer needs as well as promote HVAC products.

Additional duties will include:

• Demonstrating extensive and in-depth knowledge of HVAC products and their applications.
• Developing and maintaining critical documentation and resources, including the creation of new document templates when necessary
• Providing expert technical guidance on HVAC products and installations in response to customer inquiries
• Occasionally visit job sites to diagnose complex technical problems
• Implementing effective troubleshooting strategies and developing solutions for customers
• Act as a technical liaison between factory, internal teammates, and Profit Centres
• Provide technical support, and literature to customers to maintain strong relationships and help meet sales targets
• Examine market opportunities and identify new potential customers and opportunities
• Provide recommendations on new products, services, and market trends
• Create training resources using data from equipment manufacturers
• Participate in trade shows, training, and vendor product meetings to remain up to date on product knowledge, emerging trends, rebates, and product offerings.
• Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Experience with HVAC equipment, preferably manufactured by Midea
• Grade 12 diploma or equivalent; College and/or University degree an asset
• Outstanding customer service, communication, and problem-solving skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment with a strong attention to detail
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting
• Excellent time management and organizational skills with the ability to meet tight deadlines
• The ability to communicate respectfully and effectively with various personality types
• Possess a valid Driver’s License

Preferred Skills:

• Previous experience with or knowledge of hydronics or HVAC products
• HVAC jobsite experience
• Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
• Experience using ERP systems, Word, Excel, and Outlook

Additional Information

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates.