HVAC-R Branch Sales & Customer Service Specialist

The Groupe Master; Dartmouth; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading HVAC distributor in Dartmouth, NS is looking for a Customer Service Representative to manage incoming calls and promote products to increase sales. The ideal candidate should have excellent communication skills, a High School Diploma, and preferably experience in the HVAC-R industry. The role offers a salary range of $45,000 to $60,000, along with benefits including medical coverage and a retirement savings plan.

Benefits

Medical and dental coverage

Contribution to retirement savings plan

Wellness spending account

Employee assistance program

Access to telemedicine

Reimbursement of professional membership fees

Early vacation program

Qualifications

• Previous experience in HVAC-R industry, retail sales or technical related field (an asset).
• Ability to work under pressure unsupervised.
• Good organization skills.

Responsibilities

• Provide outstanding customer service.
• Process orders and quotations using different methods.
• Manage all incoming phone calls professionally.

Skills

Excellent verbal and written communication skills

Professional phone manner and customer service skills

Ability to multitask and prioritize

Problem solving abilities

Good sales abilities and persuasiveness

Strong work ethic and positive team attitude

Education

High School Diploma

Completion of professional degree in refrigeration, heating, ventilation

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Job description

A leading HVAC distributor in Dartmouth, NS is looking for a Customer Service Representative to manage incoming calls and promote products to increase sales. The ideal candidate should have excellent communication skills, a High School Diploma, and preferably experience in the HVAC-R industry. The role offers a salary range of $45,000 to $60,000, along with benefits including medical coverage and a retirement savings plan.