Housekeeping Supervisor

Fairmont Hotels and Resorts; Whistler Village; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury mountain resort in Whistler Village is seeking a Housekeeping Supervisor to lead the housekeeping department. This role emphasizes creating an exceptional guest experience through effective team leadership and service quality. Ideal candidates are highly organized and service-oriented, with previous leadership experience. The position offers a starting rate of $25.25 per hour and various perks, such as subsidized accommodation and access to leisure benefits. Join us to make memorable moments for our guests!

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Employee Travel Program

Hotel leisure benefits

Qualifications

• Ability to be flexible and work well under pressure.
• Previous experience in a similar leadership role is an asset.
• Strong problem-solving abilities.

Responsibilities

• Lead day-to-day operations of the housekeeping department.
• Assist the Director of Housekeeping in all aspects.
• Handle guest concerns and ensure memorable moments.
• Inform employees daily about service priorities.

Skills

Highly organized

Service focused personality

Leadership experience

Interpersonal skills

Tools

Opera or related system

Job description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada's year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Housekeeping Supervisor

Reliable and engaging. As a Housekeeping Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

Starting Rate of Pay: $25.25 per hour

We recognize tenure through our compensation – hourly rates increase after 6 months and then yearly up to three years. At three years the pay rate for this role would be $29.25.

Job Duties Include:

• Lead and supervise the day‑to‑day operation of the department to ensure service standards are followed with friendly and engaging service
• Assist the Director of Housekeeping in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service

Qualifications

• Highly organized, results‑oriented with the ability to be flexible and work well under pressure
• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem‑solving abilities and the ability to lead by example

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Additional Information

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY:

Whether you're just launching your career or looking for a new adventure, we invite you to visit Whistler Hotel Jobs & Careers | Fairmont Mountain Jobs to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]