Housekeeping / Houseperson

Hyatt Hotels Corporation; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

A luxury hotel brand in Toronto is seeking a Houseperson to maintain cleanliness in public areas and assist the Housekeeping department. Candidates should have customer service experience, flexibility in shifts, and be able to communicate effectively in English. This role involves both cleaning tasks and guest interactions, providing a welcoming atmosphere for guests.

Qualifications

• Customer service experience is required, preferably in a hotel or related field.
• Must have flexibility with both AM/PM shifts, weekends, and holidays.
• Requires strong understanding of the English language, including speaking.
• Ability to learn quickly and work in a fast-paced position.

Responsibilities

• Maintain a clean and welcoming public area.
• Assist the Housekeeping department with supplies and cleaning tasks.
• Respond promptly to guest requests in a professional manner.

Skills

Customer service experience

Flexibility with AM/PM shifts

Strong English communication

Ability to multi-task

Attention to detail

Job description

Overview

TOOR is a luxury boutique hotel located in the heart of Downtown Toronto. Our guests enjoy a distinctive blend of upscale hotel rooms & suites, floor-to-ceiling windows with breathtaking city and lake views. TOOR offers a French-inspired bistro, a modern yoga and fitness studio, and excellent meeting and reception spaces, designed to inspire connections and a spirited lifestyle.

Responsibilities

• Customer service experience is required, preferably in a hotel or related field.
• Must have flexibility with both AM / PM shifts, weekends and holidays.
• Requires strong understanding of the English language, including speaking.
• Ability to learn quickly and work in a fast-paced position; must be able to multi-task.
• Ability to lift, pull, and push a moderate to heavy amount of weight (minimum 20 lbs).
• Ability to stand for long periods and move moderate distances.
• Perform a variety of cleaning tasks, including dusting, vacuuming, replenishing amenities, and cleaning bathrooms.
• Ensure all guest supplies and amenities are stocked and replenished as needed.
• Report any maintenance issues or damage to the appropriate department.
• Respond promptly to guest requests and inquiries in a professional and courteous manner.
• Maintain a positive attitude and professional appearance.
• Adhere to safety and security procedures and regulations.
• Demonstrate good interpersonal, time-management, and organizational skills and attention to detail.

About you

As a Houseperson, you will deliver service excellence to our guests by maintaining a clean and welcoming public area and assisting the Housekeeping department. This position is responsible for keeping areas such as restrooms, front desk, fitness center, business center, restaurant, meeting rooms, outdoor spaces and executive offices neat and clean, while also assisting Room Attendants with supplies, linens, and removal of trash. Some guest requests will also be handled by the Houseperson team, requiring a strong command of the English language to deal with our guests. Candidates must currently reside in Canada with current legal working rights.

Note: This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.