Supervisor

Aramark Canada; Eastern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hospitality services provider in Kingston, Ontario is hiring an Hourly Supervisor responsible for overseeing daily operations, training staff, and improving customer satisfaction. The ideal candidate should have exceptional guest service skills, a knack for mentoring, and at least 1-2 years of related experience. This role emphasizes teamwork and maintaining a safe work environment while delivering high-quality food service. Join us to make a positive impact every day.

Qualifications

• Proven exceptional guest service skills to ensure every guest has a great experience.
• Ability to mentor staff in food preparation and service standards.
• Strong decision-making skills and good judgement.

Responsibilities

• Oversee daily operations and staff training.
• Control labor and production costs while ensuring quality service.
• Develop and implement strategies to achieve customer satisfaction.

Skills

Guest service skills

Mentoring

Teamwork

Initiative and judgment

Education

Minimum 1-2 years experience

Job description

Job Description

We are hiring for supervisors for one of our retail locations with Queen's Hospitality Services with Aramark Canada. In this role the successful candidate will oversee the daily operations including the training, development and performance management of the front‑line employees. They are responsible for ensuring that our most important people, our Guests and team members, have an excellent experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment and contribute to a thriving workplace culture. The supervisor leads the team during operations focusing on serving perfect food and drinks, every time and to work with a sense of purpose and urgency.

The Hourly Supervisor is responsible for improving the profitability of Operations. This person will ensure the highest level of customer service, safety, sanitation, quality, and consistency while driving sales and controlling costs.

Job Responsibilities

• Controls the labor costs by supervising daily staffing levels as needed while driving efficiency from all staff.
• Retains control of production costs, supply costs, and inventory by adhering to all standards of operation.
• Audits service and quality on a regular basis.
• Adheres to all standards and established tracking procedures daily.
• Develops and implements strategies to achieve customer satisfaction goals.
• Supervises teamwork and service on a regular basis.
• Supervises day‑to‑day employee issues in a professional manner while adhering to all Aramark policies and procedures.
• Supports and implements training programs that develop skills to better serve guests, build repeat business, grow revenue, and improve morale.
• Assists in annual employee reviews and supervises interim performance issues.
• Supervisor accurate adherence to Aramark's time and attendance procedures.
• Ensure staffing level consistent with established guidelines and make daily adjustments based on business needs.
• All employees to be trained according to company standards for safety, health, and sanitation procedure.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous cafe or baristat experience is an asset and preferred.
• Have proven exceptional guest service skills? you know what it takes to rally a team to deliver this to every guest on every visit;
• Enjoy mentoring people? you’re a natural at supporting staff in their learning, including how to prepare perfect food to standard recipes or customized for guests;
• Embrace change.
• Have a knack for dealing well with a variety of people.
• Have initiative, good judgement and decision making? you’re also responsible, reliable and honest.
• Love working in a team? and together as partners to get the job done in a dynamic fast food environment.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Education

Minimum 1-2 years experience.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.