Hotel Night Auditors

Hay River Suites; Hay River; On-site; CAD 30,000 - 45,000; Full time

Job summary

A regional hotel in Hay River seeks an individual to manage guest services effectively. Responsibilities include investigating complaints, registering guests, processing reservations, and maintaining an organized inventory of rooms. A secondary school graduation certificate is required. The ideal candidate will have strong customer service skills and experience handling various clerical duties.

Qualifications

• Must possess a secondary (high) school graduation certificate.

Responsibilities

• Investigate complaints and claims.
• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Maintain an inventory of vacancies, reservations and room assignments.
• Carry out clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.
• Provide customer service.

Education

Secondary (high) school graduation certificate

Job description

Responsibilities

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Education

• Secondary (high) school graduation certificate

Experience

• 7 months to a year