hotel manager

Government of Canada - Western; Revelstoke; On-site; CAD 125,000 - 150,000; Full time

Job summary

A Canadian government agency in Revelstoke, Canada, is seeking an experienced operations manager to oversee daily business functions, supervise staff, and provide exceptional customer service. The successful candidate will have a diploma from a recognized program, 3-5 years of relevant experience, and familiarity with office software. The role requires strong interpersonal skills, flexibility, and attention to detail. Excellent health and financial benefits, along with staff accommodation options, are provided.

Benefits

Dental plan

Health care plan

Free parking available

On-site housing options

Group insurance benefits

Registered Retirement Savings Plan (RRSP)

Qualifications

• 3 years to less than 5 years of experience required.
• Ability to supervise more than 20 people with various responsibilities.
• Successful criminal record check is mandatory.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Recruit and hire staff and supervise their activities.
• Perform front desk duties and address customer complaints.
• Manage events, prepare budgets, and monitor revenues and expenses.

Skills

Client focus

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Flexibility

Initiative

Team player

Attention to detail

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Tools

MS Word

MS Excel

MS Office

MS Outlook

MS PowerPoint

MS Windows

Job description

Overview

Languages: English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Staff accommodation available
• Hotel, motel, resort

Responsibilities

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Conduct training sessions
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Develop and implement business plans
• Establish work schedules
• Manage events
• Organize and maintain inventory

Supervision

• More than 20 people
• Staff in various areas of responsibility

Computer and technology knowledge

• MS Word
• MS Excel
• MS Office
• MS Outlook
• MS PowerPoint
• MS Windows

Security and safety

• Criminal record check

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player

Benefits

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• On-site amenities
• On-site housing options
• On-site recreation and activities
• Other benefits
• Team building opportunities
• Parking available