hotel front desk clerk

Hampton Inn by Hilton Downtown Winnipeg; Winnipeg; On-site; CAD 35,000 - 45,000; Full time

Job summary

A hospitality hotel in Winnipeg seeks dedicated individuals for customer service roles. Responsibilities include registering guests, resolving complaints, and providing information about hotel amenities. Applicants should have a secondary school diploma and strong communication skills. Experience in hospitality is a plus. This position requires a flexible schedule to accommodate shifts.

Benefits

Night shift premium

Other benefits

Qualifications

• Experience in customer service is an asset.
• Ability to work in a fast-paced environment.
• Flexibility for shift or on-call work.

Responsibilities

• Register arriving guests and assign rooms.
• Investigate and resolve complaints and claims.
• Provide information on hotel facilities and services.

Skills

Customer service

Attention to detail

Interpersonal skills

Oral communication

Written communication

Flexibility

Education

Secondary (high) school graduation certificate

Tools

Central reservation system (CRS)

Word processing software

Spreadsheet

Multi-line switchboard

Job description

Job details

• Work Term : Permanent
• Work Language : English
• Hours : 24 to 32 hours per week
• Education : Secondary (high) school graduation certificate
• Experience : Experience an asset
• or equivalent experience

Work setting

• Hospitality industry
• Hotel, motel, resort

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests\' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Central reservation system (CRS)
• Spreadsheet
• Internet

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Screening questions

• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Do you have experience working in this field?

Financial benefits

• Night shift premium

Other benefits

• Other benefits