hotel front desk clerk

Government of Canada; Lethbridge; On-site; CAD 30,000 - 45,000; Full time

Job summary

A government organization in Lethbridge, Canada is looking for an individual to manage front desk duties in the hospitality sector. Responsibilities include registering guests, resolving complaints, and processing room reservations. Must be reliable and a team player, with no formal educational requirements. This role mandates on-site presence without remote work options. Public transportation is available to the location.

Benefits

Relocation costs covered by employer

Public transportation available

Qualifications

• Experience in hospitality is an asset.
• Must complete work at the physical location.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Balance cash and complete balance sheets.

Skills

Client focus

Reliability

Team player

Education

No degree, certificate or diploma

Tools

Multi-line switchboard

Job description

Overview

Languages: English

Education

• No degree, certificate or diploma

Experience

Experience an asset

Work setting

• Hospitality industry
• Hotel, motel, resort
• Relocation costs covered by employer

Work arrangement

On site. Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization

Computer and technology knowledge: Multi-line switchboard

Additional information

• Transportation/travel information: Public transportation is available

Personal suitability

• Client focus
• Reliability
• Team player