Hospitality & Accommodation Manager

Apprise Consulting; Beaconsfield; On-site; CAD 80,000; Full time

Job summary

A luxury yacht service provider is seeking a Hospitality & Accommodation Manager to ensure exceptional guest experiences on high-end yachts. The candidate will manage yacht accommodation preparation, oversee staff training, and ensure compliance with health and safety regulations. Strong leadership and excellent customer service skills are essential. This role offers a salary of $80,000 per annum based in Quebec, Canada. Join a dynamic team dedicated to providing unmatched service to VIP clients.

Qualifications

• Proven experience in overseeing hospitality operations or an equivalent industry function.
• Experience in client relationship management.
• Knowledge in hospitality management software.

Responsibilities

• Manage the preparation and presentation of yacht accommodation for VIP clients.
• Train and supervise junior crew members in hospitality protocols.
• Serve food and beverages to guests with high service standards.

Skills

Leadership

Communication

Customer service

Multitasking

Education

Degree/Certificate in Hospitality Management

Job description

Job Type: Permanent position | Full time position

Job Description

At Private Yacht Solutions, we provide a comprehensive range of services including marine maintenance and repairs, mechanical and electrical repairs, fibreglass work, spray painting, gelcoating, antifouling, propspeeding, complete refits, insurance claims – in fact there is nothing we can’t handle.

With over 60 years combined marine experience in the Western Australian and the international marine industry, we strive for the highest standard of service and workmanship. We have worked around the world bringing the knowledge and experience obtained in the super yacht industry back to Perth.

After years of working to the increasingly high standards and demands of the international super yacht industry, we are excited to now offer the same level of service to the industry here in Western Australia. We are currently seeking an experienced Hospitality & Accommodation Manager to join our dynamic team.

Responsibilities

• Manage the end-to-end preparation and presentation of high‑end yacht accommodation for VIP and high net‑worth clients.
• Greet guests on arrival, provide personalized service, and ensure all onboard needs are met with discretion and efficiency.
• Oversee and execute the provisioning, storage, and inventory control of all alcohol and beverages; maintain accurate stocktake and consumption logs.
• Coordinate and liaise with external suppliers to arrange catering, cleaning products, and guest supplies according to itinerary requirements.
• Lead onboard housekeeping operations, ensuring all cabins and common areas meet luxury presentation standards at all times.
• Train and supervise junior crew members in hospitality protocols, service etiquette, cleaning procedures, and guest readiness checklists.
• Maintain daily cleaning checklists and onboard operations lists to ensure consistency, hygiene and OHS compliance.
• Serve food and beverages to guests with a focus on discretion, timing, and high service standards; accommodate special dietary requests.
• Assist safety briefings and support safety drills to ensure guest awareness and regulatory compliance on chartered trips.
• Collaborate directly with captains, owners, and managers to align operations with guest expectations and trip logistics.
• Manage cabin turnover, linen changes, and room resets between charters or day events with strict time and quality controls.
• Source, purchase, and restock all cleaning, hospitality, and accommodation‑related items as required for seamless guest experiences.
• Contribute to planning and executing onboard events, including drinks service, meal arrangements, and hosting functions.
• Prepare end‑of‑charter reports detailing inventory usage.
• Prepare, store, and serve meals and refreshments onboard, strictly adhering to CIEH Level 2 Food Safety guidelines to maintain hygiene, prevent cross‑contamination, and meet all health and safety regulations in a luxury hospitality setting.

Qualifications

• Degree/Certificate in Hospitality Management, Hotel Administration, Tourism, or a related field.
• Proven experience in overseeing hospitality operations or an equivalent industry function.
• Experience in client relationship management.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Customer service excellence and guest satisfaction focus.
• Knowledge of health and safety regulations.
• Knowledge in hospitality management software.
• Ability to multitask and stay calm under pressure.

If you meet the required qualification and are interested in this role, please apply now! Salary: $80,000 per annum