Home Expert Associate (Retail)

Article; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A furniture retail company in Vancouver is seeking a full-time Home Expert Associate who will enhance customer experience in their new retail showroom. The ideal candidate will possess exceptional customer service skills and a passion for helping customers create beautiful spaces. Responsibilities include guiding customers through product selections and resolving any inquiries across various platforms. The role requires flexible availability on weekdays and weekends. Compensation is $24.00 per hour with a range of benefits including vacation time and health coverage.

Benefits

$24 hourly

4% RRSP matched contributions

15 days of vacation

Excellent health and dental benefits

45% discount on products

Qualifications

• Minimum 18 years of age.
• Legally eligible to work in Canada without hours-based restrictions.
• Ability to complete a criminal background check.

Responsibilities

• Welcome customers into the showroom and help them feel at home.
• Guide customers through furniture selection and support online ordering.
• Solve customer questions and issues in person, over the phone, via email, or chat.
• Keep the showroom looking beautiful and organized throughout the day.
• Collaborate with teammates to maintain a respectful, team-first environment.

Skills

Customer service

Retail experience

Problem-solving

Resilience and adaptability

Job description

Home Expert Associate (Retail)

Department: Retail

Employment Type: Permanent - Full Time

Location: Vancouver Store

Compensation: $24.00 / hour

Hi there, we’re Article. Since 2013, we’ve been redefining the furniture industry one sofa at a time, and in 2024, we opened our first retail showroom in East Vancouver. As a full-time Home Expert Associate, you’ll be the face of Article, helping every customer feel welcomed, supported, and confident in their choices.

Availability:

Our store is open 7 days a week, 10 am -6 pm PST.

As a full-time employee, you must have a minimum availability of five days per week, including mandatory availability on 4 weekdays and either Saturday or Sunday. While you may be scheduled for just one weekend day, there may be instances where both Saturday and Sunday are required. Work schedules will be provided at least two weeks in advance, with specific start times varying within a specified range.

We require individuals with flexible availability. The shifts you will be assigned to will typically be between the following hours:

9am - 7pm PST.

If you are interested in joining our team, please ensure that you can accommodate these shift timings as part of your availability.

Store Location: 848 E Hastings St, Vancouver, BC, V6A 1R6

What You'll Do:

As a Home Expert, you have a passion for helping customers create beautiful spaces in their homes. You are up to date on the latest trends and seek out ways to inspire and delight our customers. You have a proven ability to drive sales and deliver on KPI’s.

• Welcome customers into the showroom and help them feel at home
• Guide customers through our furniture selection and support online ordering
• Solve customer questions and issues in person, on the phone, via email or chat
• Stay informed about our products, tools, and policies to support customer confidence
• Keep the showroom looking beautiful and organized throughout the day
• Use internal systems to manage orders, support returns, and navigate logistics
• Collaborate with teammates and contribute to a respectful, team-first environment
• Participate in regular coaching and feedback with your Store Manager
• Flex to support peak periods on weekends and key retail dates

Who You Are:

• Minimum 18 years of age
• Legally able to work in Canada with no hours-based restrictions (e.g. not eligible for student VISAs)
• Able to complete a criminal background check

• You’re passionate about helping people and love solving problems
• You bring retail experience, ideally in a considered-purchase environment, where customers take time to compare and decide
• You build strong, genuine relationships that create long-term Article customers

• You’re resilient, adaptable, and enjoy being part of a collaborative, fast-paced environment

Perks & Benefits:

Wealth:

• $24 hourly
• 4% RRSP matched contributions through Wealthsimple
• Bi-weekly pay schedule

Life:

• 15 days of vacation*
• 1 extra day off (Inclusion and Diversity Day)
• 6 well-being (sick) days
• Paid, full-time onboarding and training

Total Health:

• Excellent extended health and dental benefits packages
• $1000 health/lifestyle spending account* for your total physical and mental well-being
• TELUS Health App
  • Mental Health Assistance/Counseling
  • Virtual medical appointments

Extra:

• 45% discount (15% for friends and family, too) on our whole product offering

*Prorated

#INDARTICLE