Healthcare Access Control Officer

Paladin Security; Sydney; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading security service provider in Sydney is seeking a Healthcare Access Control Security Guard to ensure safety at Cape Breton Regional Hospital. The role involves operating AI-powered weapon detection systems, engaging with patients and staff, and responding to security incidents. Candidates should possess a valid Security License, strong communication skills, and the ability to handle emergency situations with empathy. This full-time position offers a competitive wage and comprehensive benefits package.

Benefits

Opportunities for training and professional development

Free uniforms

Company paid Security license

Medical Insurance

Dental Insurance

Qualifications

• Valid Security License (per Nova Scotia regulations).
• Prior experience in healthcare security or access control.
• Ability to operate advanced security technology.

Responsibilities

• Operate AI weapon detection systems.
• Engage with patients and visitors in a courteous manner.
• Respond to security alerts and incidents.

Skills

Verbal communication

Conflict de-escalation

Customer service

Education

High School Diploma/GED

Tools

AI-based detection systems

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Site Description:
The Cape Breton Regional Hospital is located in Sydney and is the regional referral and trauma center for Cape Breton Island. The Cape Breton Regional is part of a four-hospital complex that also includes Glace Bay, New Waterford Consolidated and Northside General Hospitals.

Position Details:

Position: Healthcare Access Control Security Guard
Site: Cape Breton Regional Hospital
Hours: Rotational Shifts - 0700-1900/1900-0700
Payrate: $20.50

Position Summary

The Healthcare Access Control Officer will play a critical role in ensuring the safety and security of patients, staff, and visitors by operating advanced AI-powered weapon detection systems at the entrances of larger and regional hospitals within NSHA. This position requires exceptional communication and customer service skills to provide a safe, welcoming environment while maintaining a strong security presence.

Key Responsibilities

• Operate and monitor AI-based weapon detection and access control systems at designated hospital entry points.
• Engage with patients, visitors, and staff in a professional, courteous, and empathetic manner while conducting screening procedures.
• Respond to system alerts, conduct secondary screening when necessary, and escalate incidents according to NSHA security protocols.
• Provide clear directions, support, and reassurance to individuals passing through the access control process.
• Maintain accurate records of incidents, security breaches, and equipment performance.
• Collaborate with healthcare staff, security teams, and law enforcement partners as required.
• Uphold infection control and hospital safety policies while ensuring smooth traffic flow through entry points.
• Contribute to a culture of safety, respect, and inclusivity within the healthcare environment.

Prerequisites & Qualifications

• Valid Security License (as per Nova Scotia regulations).
• Prior experience in healthcare security, law enforcement, or access control (preferred).
• Strong verbal communication, conflict de-escalation, and customer service skills.
• Ability to operate advanced security technology, including AI-based detection systems.
• Standard First Aid & CPR certification (CSA Approved).
• Ability to remain calm, professional, and empathetic under pressure.
• Physically able to perform duties, including standing for extended periods and responding quickly to incidents.
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB).
• Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to onboarding to ensure they meet the requirements of the position.
• Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite; however, Paladin will cover all of the costs of the training with a 6-month commitment to the position/availability.

Why choose Paladin?

• Opportunities for training and professional development.
• Competitive wage and benefits package.
• Free Uniforms
• Company paid Security license
• Dry cleaning & hemming/tailoring allowance
• Paid vacation & sick days
• Additional perks

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

Standard First Aid, CPR Level C

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance

This is a Full-Time position