Head of Customer Success & Onboarding - Growth Leader

Loop; Toronto; On-site; CAD 95,000 - 115,000; Full time

Job summary

A leading FinTech startup in Toronto is seeking a Head of Customer Success to enhance customer experience journey. This role involves leading onboarding, support, and account management while directly engaging with clients. The ideal candidate has over 5 years in customer success, strong operational management experience, and excellent communication skills. This position offers competitive compensation and the opportunity to shape a growing organization.

Benefits

Salary range CAD$95,000-$115,000

Equity ranging 0.05-0.2%

Health benefits after probation

Catered lunch on Fridays

Vibrant startup culture

Qualifications

• 5+ years in customer success, operations, or client services at a start‑up.
• Proven experience managing teams in a high‑growth environment.
• Strong communication and relationship‑building skills.

Responsibilities

• Lead the customer support function and ensure satisfaction.
• Own and execute the end‑to‑end onboarding experience for customers.
• Act as a strategic partner for key accounts.

Skills

Customer Success

Operations Management

Team Leadership

Metrics-Driven

Communication Skills

Job description

A leading FinTech startup in Toronto is seeking a Head of Customer Success to enhance customer experience journey. This role involves leading onboarding, support, and account management while directly engaging with clients. The ideal candidate has over 5 years in customer success, strong operational management experience, and excellent communication skills. This position offers competitive compensation and the opportunity to shape a growing organization.