Head of Customer Success & Growth (Remote)

Ionic Partners; Remote; CAD 200,000 - 250,000; Full time

Job summary

A leading technology firm is looking for a Vice President of Customer Success in Calgary, Alberta. The ideal candidate will have over 15 years of experience in customer success or related fields, with a proven track record in leading teams and driving revenue growth. This role focuses on developing strategies for customer engagement and retention, working closely with various departments to ensure a seamless customer experience. A passion for technology and innovation is essential, as well as hands-on experience with Salesforce.

Benefits

100% remote work

Flexible work hours

Career growth support

Home office setup stipend

Company culture activities

Qualifications

• Minimum of 15 years of experience in customer success or related field.
• Proven leadership in managing teams of CSMs.
• Experience with SaaS and subscription-based business models.

Responsibilities

• Develop customer success strategy for engagement and retention.
• Lead and mentor a team of Customer Success Managers.
• Own customer health metrics and identify growth opportunities.
• Drive revenue expansion through upsells and cross-sells.
• Collaborate with Sales, Product, and Support teams.

Skills

Customer success leadership

Revenue growth strategies

Team management

Data-driven decision making

Account management

Tools

Salesforce

Customer success tools

Job description

A leading technology firm is looking for a Vice President of Customer Success in Calgary, Alberta. The ideal candidate will have over 15 years of experience in customer success or related fields, with a proven track record in leading teams and driving revenue growth. This role focuses on developing strategies for customer engagement and retention, working closely with various departments to ensure a seamless customer experience. A passion for technology and innovation is essential, as well as hands-on experience with Salesforce.