Head of Commercial Operations & Digitalization, Canada

Galderma; Vaughan; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading dermatology company in Canada is looking for a Head of Commercial Operations & Digitalization. This role involves leading the digital and commercial strategy, enhancing customer experience, and optimizing commercial systems. The ideal candidate has 10+ years in commercial operations or digital transformation and a strong understanding of CRM systems and analytics. Join us to make a meaningful impact in dermatology.

Qualifications

• 10+ years of experience in commercial operations, business planning, or digital transformation within a multinational or high-growth environment.
• Strong understanding of CRM systems, data analytics, customer experience design, and digital sales enablement.
• Proven ability to translate strategy into execution and drive measurable business impact.

Responsibilities

• Lead the optimization and integration of commercial systems to enhance decision-making.
• Own the design and continuous improvement of the end-to-end customer journey.
• Lead the digitalization roadmap, identifying opportunities to automate and streamline operations.
• Provide commercial insights and recommendations to the GM and leadership team.
• Act as a trusted advisor and lead a high-performing team.

Skills

Strategic integration

Technology adoption

Operational excellence

Collaborative leadership

Data-driven decision making

Analytical skills

Customer-focused mindset

Proactivity

Education

Degree in Business, Marketing, Engineering or related field

MBA preferred

Tools

CRM systems

Data analytics tools

Digital sales tools

Job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

The Head of Commercial Operations & Digitalization is responsible for leading the design and execution of the digital and commercial enablement strategy — ensuring that systems, tools, and processes empower customer-facing teams to deliver a seamless, high-impact customer experience. This role is forward-thinking and execution-driven, balancing short-term delivery needs with long-term transformation goals.

As part of the Country Leadership Team, this role reports into the General Manager Canada and is supported by the regional team and strong partnership with all local Business Unit heads, shaping the commercial roadmap while ensuring fast, pragmatic execution across customer touchpoints and digital initiatives.

Success Profile

• Strategic Integrator: Able to connect commercial strategy, systems, and execution into one coherent operating model.
• Digital Enabler: Champions technology adoption with measurable business impact.
• Operator and Innovator: Balances operational excellence with forward-thinking strategy.
• Collaborative Leader: Builds trust and alignment across functions.
• Data-Driven Decision Maker: Uses insights to guide strategy and execution.

1. Commercial Systems Enablement

• Lead the optimization and integration of commercial systems (CRM, digital sales tools, analytics platforms) to enhance visibility, agility, and decision‑making.
• Ensure systems and data platforms are intuitive, actionable, and aligned with business needs.
• Partner with regional/global digital and IT teams to localize tools and drive adoption across sales and marketing teams.
• Establish KPIs and performance dashboards to monitor commercial effectiveness and customer engagement.

2. Customer Experience & Journey Design

• Own the design and continuous improvement of the end‑to‑end customer journey, ensuring every touchpoint (digital and physical) delivers a consistent and differentiated experience.
• Collaborate with the commercial and support teams to map customer pain points and drive improvements that enhance satisfaction and loyalty.
• Champion customer‑centricity across the organization by embedding customer insights into business planning and performance reviews.
• Implement metrics and feedback loops to measure experience quality and commercial impact.

3. Digitalization & Process Excellence

• Lead the digitalization roadmap, identifying opportunities to automate, streamline, and digitize commercial operations.
• Introduce innovative tools and practices to enhance productivity and data‑driven decision‑making.
• Serve as a change agent, fostering a culture of continuous improvement and experimentation.

4. Business Planning & Execution

• Lead key strategic projects as part of the annual business planning.
• Drive operational discipline and agility by simplifying processes and ensuring focus on high‑value initiatives.
• Provide commercial insights, scenario analyses, and forward‑looking recommendations to the GM and leadership team.

5. Leadership & Collaboration

• Act as a trusted advisor and key member of the Country Leadership Team.
• Lead and coach a small, high‑performing team, balancing strategic vision with hands‑on delivery.
• Work cross‑functionally to ensure alignment and effective execution of commercial priorities.

Education and skills

• 10+ years of experience in commercial operations, business planning, or digital transformation within a multinational or high‑growth environment (Pharma/FMCG).
• Strong understanding of CRM systems, data analytics, customer experience design, and digital sales enablement.
• Proven ability to translate strategy into execution and drive measurable business impact.
• Exceptional analytical and problem‑solving skills, with strong business and financial acumen.
• Collaborative leadership style with the ability to influence across functions and levels.
• Customer‑obsessed mindset with a passion for innovation and simplification.
• Proactivity and ability to handle multiple responsibilities, priorities, tasks, and projects simultaneously.
• Degree in Business, Marketing, Engineering, or related field; MBA preferred.