Head End Technician

Rogers Communications, Inc.; Sydney; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading communications company in Canada is seeking a Head End Technician in Sydney. This role involves troubleshooting system failures, maintaining network equipment, and collaborating with teams on installations. Candidates should possess a college diploma in a relevant field and demonstrate strong communication and preventative maintenance skills. Opportunities for career growth and various benefits included.

Benefits

Health & well-being benefits

Paid time off for volunteering

Generous employee discounts

Wealth Accumulation including pension plan

Qualifications

• Understanding of predictive and preventative maintenance techniques.
• Ability to communicate effectively in a service-oriented manner.
• Willingness to work flexible shifts, including evenings and weekends.

Responsibilities

• Troubleshoot system failures quickly and effectively.
• Perform basic preventative maintenance on network equipment.
• Collaborate with the Network Implementation team to install new equipment.

Skills

Troubleshooting system failures

Preventative maintenance

Knowledge of electrical systems

Communication skills

IP and network architecture

Education

College diploma in Electronics, Electrical Engineering, or Computer Science

Tools

MS Office

AutoCAD

Digital voltmeters

Job description

Head End Technician

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we are looking for:

As a member of the Access Network Department, you will be responsible for and participate in all activities in the headend and associated facilities. These activities include preparing and packaging all services carried on the network.

What you’ll do:

• Troubleshoot system failures quickly and effectively; coordinate with contractors to resolve or minimize service interruptions.
• Perform basic preventative maintenance on equipment and services.
• Systematically troubleshoot various facility systems.
• Maintain working knowledge of UPS systems and associated switchgear.
• Maintain working knowledge of standby generator systems and associated switchgear.
• Maintain working knowledge of sprinkler systems, fire alarm systems testing, and building management systems.
• Collaborate with the Network Implementation team to install and activate new equipment.
• Perform monthly generator testing.
• Maintain and support the sparing process for all headend equipment.
• Conduct daily and weekly headend clean-up.
• Perform weekly power system audits.
• Participate in on-call and shift work to support evenings, weekends, and maintenance windows.
• Ensure documentation for services, equipment, and facilities is consistently updated.
• Manage a diverse workload and oversee contractor activities.
• Travel to company sites as required.
• Support and perform plant maintenance duties.
• Support Rogers for Business (R4B) platforms and solutions.
• Enforce health and safety guidelines for all internal and external visitors to the headend.

What you bring:

• Understand and apply common predictive and preventative maintenance techniques.
• Exercise sound judgment to resolve both routine and non-routine issues.
• Demonstrate strong attention to detail and follow-through on project objectives.
• Communicate effectively with a proven service-oriented attitude.
• Collaborate in a team-based environment with facilities and technology professionals.
• Willing to work flexible shifts, including days, nights, and weekends.
• Capable of managing multiple tasks in a fast-paced environment.
• Possess general knowledge of electrical systems and components.
• Sound understanding of IP and network architecture, including setup, troubleshooting, and maintenance (asset).
• Excellent verbal and written communication skills.
• Working knowledge of digital voltmeters (DVMs) and other electrical/mechanical measurement tools.
• Experience using hand tools for maintenance and repair tasks.
• Ability to read and interpret mechanical/electrical blueprints and single-line diagrams.
• College diploma in Electronics, Electrical Engineering, Computer Science, or a related field required.
• Valid driver’s license required.
• Willingness to work overtime and support a 24/7 operational environment.
• Strong computer skills in MS Office, Visio, AutoCAD, and Outlook.
• Knowledge of digital, RF, XGSPON, and video technologies is considered a strong asset.

What’s in it for you:

We believe in investing in our people and helping them reach their potential as valuable members of our team.

• Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off Today’s Shopping Choice items, and 20% discount on all wireless accessories sold in Rogers Stores.
• Work for an organization committed to environmental protection.
• We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity – including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: On Call
Length of Contract: Not Applicable (Regular Position)
Work Location: 1318 Grand Lake Road (7741), Sydney, NS
Travel Requirements: Up to 25%
Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver\'s Abstract
Posting Category/Function: Technology & Hardware
Requisition ID: 327241

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Technology

Location:Sydney, NS, CA Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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