Guest Services Supervisor - Outdoor Activities Lead

The Josie, Autograph Collection; Rossland; On-site; CAD 30,000 - 60,000; Full time

Job summary

A premier boutique hotel in Rossland is seeking a Guest Services Supervisor to lead the team and ensure exceptional guest experiences. Responsibilities include overseeing daily operations, facilitating outdoor activities, assisting guests with inquiries, and creating an engaging environment. Candidates should possess strong leadership and communication skills, be able to manage guest requests efficiently, and have knowledge of the local area including outdoor recreational activities. This role offers competitive wages and flexible scheduling.

Benefits

Highly competitive wages

Exceptional benefit plan

RRSP matching program

Flexible scheduling

Discounts with managed properties

Discounts with Marriott properties

Qualifications

• Strong leadership skills with the ability to motivate and guide team members.
• Excellent communication skills in English, both verbal and written.
• Ability to handle outdoor physical activities such as hiking and snowshoeing.
• Strong knowledge of local outdoor attractions, including Red Mountain and surrounding areas.

Responsibilities

• Lead and supervise the Guest Services team, ensuring daily responsibilities are completed.
• Assist in scheduling and training team members.
• Coordinate and participate in guest check-ins and check-outs.
• Promote outdoor programs and provide guests with information about the local area.

Skills

Leadership skills

Excellent English communication

Knowledge of outdoor attractions

Problem-solving skills

Ability to multitask

Job description

A premier boutique hotel in Rossland is seeking a Guest Services Supervisor to lead the team and ensure exceptional guest experiences. Responsibilities include overseeing daily operations, facilitating outdoor activities, assisting guests with inquiries, and creating an engaging environment. Candidates should possess strong leadership and communication skills, be able to manage guest requests efficiently, and have knowledge of the local area including outdoor recreational activities. This role offers competitive wages and flexible scheduling.