Guest Services Supervisor — Flexible Hours & Growth

Gateway Casinos; Northeastern Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

A prominent gaming and entertainment company in Ontario is looking for a part-time Guest Services Supervisor to lead a team in delivering exceptional guest experiences. The role involves mentoring staff, managing performance, and ensuring high standards of service. Candidates should have at least two years in hospitality, excellent multitasking abilities, and robust customer service skills. This is an exciting opportunity to join a supportive team environment with flexible hours and competitive pay.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Exciting, supportive and fun work environment

Discounts on travel, tech, food, beverage, and fitness

Development and training opportunities

Qualifications

• Minimum two years of experience in the guest services and/or hospitality industry.
• Ability to direct and supervise staff.
• Efficient multitasker who thrives in a fast-paced environment.
• Ability to obtain a Category 1 AGCO License.

Responsibilities

• Mentor and guide a team of guest services representatives.
• Manage employee performance through training and evaluation.
• Ensure compliance with safety and hygiene practices.
• Handle complaints and room issues graciously.
• Ensure quality and standards meet expectations.

Skills

Customer service skills

Team leadership

Time-management

Conflict resolution

Detail-oriented

Job description

A prominent gaming and entertainment company in Ontario is looking for a part-time Guest Services Supervisor to lead a team in delivering exceptional guest experiences. The role involves mentoring staff, managing performance, and ensuring high standards of service. Candidates should have at least two years in hospitality, excellent multitasking abilities, and robust customer service skills. This is an exciting opportunity to join a supportive team environment with flexible hours and competitive pay.