Guest Services Representative

TD Place; Toronto; On-site; CAD 30,000 - 50,000; Part time

Job summary

Join a dynamic team at a premier sports and entertainment venue! As a Guest Services Representative, you will play a vital role in creating memorable experiences for fans and guests at various events. This position offers a unique opportunity to engage with the community while ensuring safety and satisfaction. You will be responsible for welcoming guests, assisting them with navigation, and providing exceptional customer service in a fast-paced environment. If you are passionate about sports and hospitality, this role is perfect for you! Embrace the chance to work in a vibrant atmosphere while being part of a team that values diversity and inclusion.

Benefits

Equity, Diversity, and Inclusion Advocacy

Community Engagement Opportunities

Flexible Scheduling

Work in a Vibrant Environment

Qualifications

• Professional presentation and excellent customer service skills are essential.
• Ability to manage crowds and remain calm in stressful situations.

Responsibilities

• Welcome and assist guests at events, ensuring a positive experience.
• Guide guests to designated areas and provide information about facilities.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Crowd Management

Problem Solving

Detail Orientation

Flexibility

Bilingualism

Education

Valid Smart Serve Ontario certification

Tools

POS System

Job description

The Guest Services Representative will work games and events at TD Place and Lansdowne to ensure each and every fan and guest has an exceptional experience!

What you’ll do:

• Opportunities to work as a Guest Services Representative include: Usher, Gate Usher, Merchandise, Information Booth Attendant, AODA Team, Kid’s Zone Team, Elevator Attendant, Dispatch, Team Lead, and Event Supervisors. Additional skills and training are required for some positions and are filled based on the candidate’s ability and the department’s operational requirements;
• Welcoming guests in a polite and friendly manner;
• Assist guests with entering TD Place and navigating around the Lansdowne site;
• Guide and direct guests to designated areas;
• Checking and scanning tickets and directing guests to their seats;
• Informing guests about the location of the restrooms, refreshments, exits, and other key areas;
• Answering questions and resolving any issues brought up by guests;
• Assisting guests with disabilities or other impairments, as needed;
• Support customers in locating merchandise;
• Product knowledge pertaining to all event merchandise;
• Maintain merchandise kiosk/store in presentable fashion;
• Enforcing event rules and relevant health and safety regulations;
• Providing guidance and assistance in emergency situations.

What’s needed:

• Professional and neat presentation;
• The ability to provide excellent customer service;
• Flexible attitude, accountable, and a team player;
• Excellent interpersonal and communication skills;
• Highly organized and attentive to detail;
• The ability to manage crowds and remain calm in stressful situations;
• The ability to apply training to problem solve in the moment;
• The ability to stand for extended periods;
• Willingness to work evenings, weekends and public holidays;
• POS experience is an asset;
• Valid Smart Serve Ontario certification;
• Bilingualism is considered an asset.

What’s in it for you?

Located at Lansdowne Park, TD Place is part of the Ottawa Sports and Entertainment Group (OSEG) of companies, and is the largest and most varied sports and entertainment complex in the city. We operate the Ottawa REDBLACKs and Ottawa 67’s, and host live entertainment events and other professional sports tenants including the Ottawa Blackjacks, Atlético Ottawa, the Ottawa Charge and the Ottawa Rapid. OSEG and its related Foundation were founded on the vision of its partners - a vision to create year-round world-class guest experiences and give back to the Ottawa community.

TD Place is an advocate for equity, diversity, and inclusion and invites and encourages all candidates to apply for this role, including women, Indigenous peoples, members of racialized communities, persons with disabilities and persons of minority sexual orientations and gender identities. Additionally, we are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to participate in the hiring process, please contact us to make your needs known in advance.

Please note this role will require interacting with the public, including in crowded spaces. TD Place, as one of Canada's Safest Employers, is committed to providing a safe and enjoyable experience for all employees and guests. We encourage all of our employees to receive a full dose of available COVID-19 vaccinations and may require full vaccination in support of future health authority recommendations.

We acknowledge the time and effort that is required to apply and thank all applicants for their interest. Depending on volume, we may only be able to respond to those who demonstrate within their application that they meet the requirements of the role.