guest services manager

Government of Canada - Western; Kamloops; On-site; CAD 80,000 - 100,000; Full time

Job summary

A government organization in Kamloops is seeking a supervisory professional responsible for developing policies, training staff, and managing client interactions. The ideal candidate will have strong communication skills and a diploma or equivalent experience. This role is fully on-site with no remote work options, and benefits include health and dental plans.

Benefits

Health benefits

Dental plan

Health care plan

Qualifications

• 1 to 2 years of relevant experience in a supervisory role.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Recruit and hire staff.
• Supervise staff.
• Negotiate with suppliers for materials and supplies.
• Conduct training sessions.
• Negotiate with clients for facility use.
• Perform front desk duties.
• Address customers' complaints or concerns.
• Develop and implement business plans.

Skills

Client focus

Excellent oral communication

Excellent written communication

Team player

Education

College, CEGEP or other non-university certificate from a program of 3 months to less than 1 year

Job description

Overview

Languages: English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
• or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Address customers' complaints or concerns
• Develop and implement business plans

Supervision

• 3-4 people

Additional information

• Personal suitability
• Client focus
• Excellent oral communication
• Excellent written communication
• Team player

Benefits

• Health benefits
• Dental plan
• Health care plan