Guest Experience Supervisor Pursuit Jasper Jasper Alberta

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A renowned hotel in the Canadian Rockies seeks a Guest Experience Supervisor to enhance guest experiences and oversee hotel operations. The ideal candidate will have strong leadership and communication skills, along with prior hotel experience. A unique opportunity to work in a breathtaking environment and engage with diverse guests awaits. This full-time role offers competitive pay with additional perks.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Access to subsidized mental health and wellness resources

Qualifications

• 2+ years of experience preferred in leadership roles.
• Ability to work evenings, weekends, and holidays.
• Prior supervisory experience is an asset.
• Valid driver's license is required.

Responsibilities

• Serve as the point of contact for staff during various shifts.
• Oversee guest interactions across properties.
• Supervise evening hotel operations.
• Foster a culture of hospitality among team members.
• Handle guest complaints and feedback.
• Coordinate with departments for smooth operations.

Skills

Strong leadership

Communication skills

High attention to detail

Strong computer skills

Proficient in written and spoken English

Ability to prioritize tasks

Education

High school diploma or equivalent

Related technical education

Tools

Hotel management software

Job description

Guest Experience Supervisor Pursuit Jasper Jasper Alberta

Pay: $20 an hour - Full-time

Location: 86 Connaught Dr, Jasper, AB

Shift and schedule: Weekends as needed, Nights as needed, Holidays, On call

What will be your daily pursuit?

Your daily pursuit will be to deliver exceptional guest experiences by supporting the front office teams, ensuring smooth hotel operations, and creating a welcoming environment for all.

What will your compensation be?

The starting salary for this role is $20.00/hr.

What perks can you expect?

Join an inclusive, global team and make life-long connections. Enjoy free access to Pursuit attractions and 50% off for friends. Get discounts on hotel stays, dining, and retail. Access subsidized mental health and wellness resources.

What will you do in this job?

• Serve as the point of contact for staff during evenings, weekends, and holidays, providing coverage and additional support as needed.
• Oversee guest interactions across seven Jasper properties ensuring seamless experiences and high standards of presentation.
• Supervise evening hotel operations, focusing on front office functions, and providing leadership to staff.
• Foster a culture of hospitality, assist in training new front desk team members, and provide hands‑on support.
• Welcome guests warmly, monitor arrivals, and ensure a smooth experience for group and leisure travelers.
• Handle guest complaints effectively, taking corrective action to resolve issues and enhance satisfaction.
• Coordinate with other departments to ensure smooth operations across shifts and assist with night audit procedures if needed.
• Ensure team members are knowledgeable about emergency procedures and prepared to respond appropriately.
• Carry the on‑call phone several days per week to provide support in the absence of the Guest Services Manager.
• Respond to online reviews and guest feedback, addressing concerns and following up in person when necessary.
• Conduct random room inspections to uphold Pursuit’s quality standards and assist other teams as needed.

What skills and experience do you need for this job?

• Strong leadership (2+ years of experience preferred) and communication skills, with the ability to guide and support staff while ensuring exceptional guest experiences.
• Ability to work evenings, weekends, and holidays with minimal supervision.
• High attention to detail and ability to prioritize tasks in a fast‑paced environment.
• Proficient in written and spoken English; additional language skills are an asset.
• Strong computer skills, including proficiency in hotel management software.
• High school diploma or equivalent required; related technical education is an asset.
• Minimum of two years of hotel experience, with prior supervisory experience considered an asset.
• A valid driver’s license.
• Must maintain a neat, professional appearance in accordance with Pursuit’s grooming standards.

What will your work environment be like?

Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies. Fun. You'll be meeting team members from across the globe and get to participate in tons of team events. Independent. You’ll spend your days in and around our amazing properties. Remote. Our home is filled with trees, lakes, and blue‑bird skies; rather than buildings, freeways, and smog. Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance). We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.