Guest Experience Supervisor

Pursuit Collection; Banff; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading hospitality and attractions company in Canada is seeking a full-time management professional for the Brewster Transportation Centre. The role involves upholding hospitality standards, ensuring team leadership, and enhancing guest experience. Candidates need to have a customer-focused mindset, the ability to train and develop staff, and a commitment to safety. Join a diverse team dedicated to creating unforgettable experiences in iconic locations while enjoying perks such as discounts on attractions and mental health resources.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays and dining

Access to subsidized mental health resources

Qualifications

• Commercial driving experience is an asset but not required.
• Demonstrate high levels of positive energy and a willingness to take on new challenges.
• Physical demands include lifting up to 50 lbs and working outdoors.

Responsibilities

• Assist in managing hospitality standards at the Brewster Transportation Centre.
• Lead by example to create a positive work environment.
• Collaborate with teams to ensure smooth operations.
• Coordinate daily operations and solve customer service issues.
• Maintain compliance with company policies and safety guidelines.

Skills

Strong customer focus

Effective problem solving

Good communication skills

Organizational skills

Ability to motivate a team

Education

Alberta Class 4 Drivers License or willingness to obtain

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This is a full time regular position starting in January 2026.

Role & Responsibilities

• Assist with the management and upholding of Pursuit’s Hospitality Standards at the Brewster Transportation Centre (Depot), with a primary focus of Open Top Touring
• Lead by example to create a positive work environment, ensuring staff follow policies and deliver excellent guest experiences
• Work closely with the Open Top Touring Manager and collaborate with teams from other lines of business within Pursuit to ensure smooth operations and effective communication
• Assist with recruiting, training, and development of staff alongside the Open Top Touring Manager, including leading training sessions on Brewster and Pursuit products
• Maintain reference guides, scripts, and tools to align with current business expectations, while providing coaching, feedback, and support to ensure team members’ ongoing development and alignment with business goals
• Maintain clear and professional communication with leadership in both Transportation and Pursuit, ensuring concise and effective handover messages and collaboration
• Coordinate daily operations, solve problems, and report issues promptly
• Maintain clean, organized, and well‑stocked workspaces by ensuring that materials and supplies are up-to-date. Facilitate the team’s effective performance by placing orders or communicating supply needs to relevant personnel
• Serve as the escalation point for customer service issues, providing efficient and effective resolution and subsequent follow up and reporting as required
• Maintain and enforce company policies and safety guidelines, ensuring staff compliance through regular training, coaching, retraining, and disciplinary actions when necessary
• Execute all work in a safe, professional manner in compliance with Health & Safety and Pursuit’s Always Honest Policy
• Conduct evaluations of team members throughout the season and provide feedback
• Coordinate with Dispatch and Compound for vehicle usage and maintenance
• Assist with cash handling and daily reconciliations, providing support where required
• Promote a positive team environment through well‑being checks, recognition, and team‑building activities. Recognize achievements through innovative ways of rewarding staff, aside from Peak Awards
• Work varied shifts to support different departments within Transportation and maintain a presence at all operating locations. Scheduled for on‑call support as required
• Work independently with accountability, manage tasks effectively while upholding responsibility for meeting deadlines and achieving results
• Collaborate with other leaders to ensure that teams are striving to meet targets and help with the implementation of promotional items
• Responsible for ensuring all team members understand Pursuit company values and the Open Top Touring, Brewster and Pursuit Adventure Centre brands
• Participate in additional training when offered

Required Skills & Qualifications

• Alberta Class 4 Drivers License, or willingness to obtain
• Experience in commercial driving an asset, but not required
• Strong customer focus providing friendly, professional, and efficient service
• Passion for employee and guest safety
• Effective problem solving and critical thinking skills
• Demonstrate high levels of positive energy and a willingness to take on new challenges
• Attention to detail and good communication and listening skills
• Excellent organizational and multi‑tasking skills
• Physical demands include constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs
• Actively contribute to motivating and leading a team of up to 40 people
• Ability to work independently with minimal supervision as required

About Us

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions‑led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories.

PURSUIT PERKS

• Join an inclusive, global team and make life‑long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.