Guest Experience Specialist - Front Desk

Vacasa; Whistler; On-site; CAD 60,000 - 80,000; Full time

Job summary

A vacation rental company is seeking a Front Desk Specialist in Whistler, British Columbia. The ideal candidate will manage reservations and serve as the primary contact for guests and vendors, ensuring high satisfaction standards. Duties include handling inquiries via phone, email, and chat, as well as coordinating between maintenance and housekeeping. Experience in hospitality and good tech skills are preferred. Competitive compensation of 23.25 CAD per hour is offered, along with various employee benefits.

Benefits

Extended medical and dental benefits

Registered retirement savings plan with company match

Ski pass/activity allowance

Qualifications

• Experience in hotel, hospitality, or vacation rental industry is preferred.
• Minimum 1 year experience in administrative or customer service role.
• Tech-savvy and comfortable with digital systems.

Responsibilities

• Serve as the first point of contact for guests, vendors, and owners.
• Handle phone calls, emails, and chats regarding reservations.
• Assist with maintenance and housekeeping tickets.

Skills

Customer service experience

Time management skills

Tech-savviness

Reliable transportation

Independent work capability

Job description

A vacation rental company is seeking a Front Desk Specialist in Whistler, British Columbia. The ideal candidate will manage reservations and serve as the primary contact for guests and vendors, ensuring high satisfaction standards. Duties include handling inquiries via phone, email, and chat, as well as coordinating between maintenance and housekeeping. Experience in hospitality and good tech skills are preferred. Competitive compensation of 23.25 CAD per hour is offered, along with various employee benefits.