Guest Experience Leader — On‑Floor Coach

lululemon; Kelowna; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading athletic apparel company is seeking a Guest Experience Lead in Kelowna, Canada to ensure exceptional in-store guest experiences. This role involves overseeing product education and assisting customers, acting as Supervisor on Duty, and contributing to store performance metrics. Ideal candidates should have at least 1 year of retail experience, strong leadership qualities, and a commitment to inclusivity. This position offers competitive pay and benefits, enhancing personal and professional growth.

Benefits

Extended health and dental benefits

Paid time off

Generous employee discount

Fitness & yoga classes

Qualifications

• 1 year retail or customer experience required.
• Some experience in leading, mentoring, or delegating with others is preferred.

Responsibilities

• Ensure exceptional guest experience and oversee in-store technical education.
• Lead from the floor dynamics as Supervisor on Duty.
• Conduct store readiness preparation activities.

Skills

Guest resolution

Team leadership

Communication skills

Problem solving

Customer service

Education

High school diploma or equivalent

Job description

A leading athletic apparel company is seeking a Guest Experience Lead in Kelowna, Canada to ensure exceptional in-store guest experiences. This role involves overseeing product education and assisting customers, acting as Supervisor on Duty, and contributing to store performance metrics. Ideal candidates should have at least 1 year of retail experience, strong leadership qualities, and a commitment to inclusivity. This position offers competitive pay and benefits, enhancing personal and professional growth.