Guest Experience Concierge

Langham Hospitality Group; Canada; On-site; CAD 35,000 - 45,000; Full time

Job summary

A major hospitality company in Canada is looking for a Guest Service Agent at The Chelsea Hotel, Toronto. This position involves managing guest check-ins and check-outs, addressing guest inquiries, and maintaining high service standards. The ideal candidate should have prior guest service experience and familiarity with hotel management systems. Strong communication skills and the ability to work in a fast-paced environment are essential. Opportunities for career growth and a supportive work culture are part of this offer.

Qualifications

• Previous Guest Service experience.
• Computer skills required.
• Awareness of city tourist attractions.

Responsibilities

• Promote up selling Hotel facilities to the guests.
• Ensure all charges made by guests are correctly posted on room accounts.
• Follow up on guest complaints and special requests.

Skills

Fluency in English

Strong work ethic

Strong multitasking skills

Good organizational skills

Education

SMART SERVE certificate

Tools

Hotel Property Management System

Job description

A major hospitality company in Canada is looking for a Guest Service Agent at The Chelsea Hotel, Toronto. This position involves managing guest check-ins and check-outs, addressing guest inquiries, and maintaining high service standards. The ideal candidate should have prior guest service experience and familiarity with hotel management systems. Strong communication skills and the ability to work in a fast-paced environment are essential. Opportunities for career growth and a supportive work culture are part of this offer.