Guest Experience Agent (Seasonal), Open Top Touring

Pursuit Collection; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

A premier hospitality company in Banff is seeking seasonal staff to provide exceptional guest experiences. This full-time role involves welcoming guests, managing inquiries, and promoting services. Ideal candidates will possess strong communication skills and a passion for local attractions. The job includes cash handling and administrative duties, requiring attention to detail. Starting wage is $18.00/hour, with various perks including discounts on stays and attractions.

Benefits

Free access to attractions

50% off for friends

Discounts on hotel stays and dining

Subsidized mental health resources

Qualifications

• Strong guest experience skills with keen attention to detail.
• Clear and effective communication skills, secondary language is a plus.
• Proven ability to thrive in fast-paced environments.
• Solid foundation in basic math and literacy skills.
• Self-motivated and accountable, able to work independently.

Responsibilities

• Provide exceptional guest experience and hospitality.
• Promote and sell products effectively.
• Accurately process payments and maintain cash floats.
• Handle administrative duties and ensure service delivery.
• Maintain a clean and organized workspace.

Skills

Guest experience skills

Communication skills

Time management

Cash handling

First Aid certification

Tools

Microsoft Office

POS systems

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

Role & Responsibilities

• Provide exceptional guest experience and hospitality by welcoming and assisting guests, responding to inquiries via various channels, and ensuring their needs are met, offering information on local events, attractions, and services, and ensuring each guest receives the best possible service during their visit. Coordinate guest seating, answer questions, and resolve guest experience issues promptly.
• Promote and sell products and services effectively by leveraging knowledge of retail offerings and company attractions. Cross‑sell and maximize retail sales opportunities, maintaining an up‑to‑date understanding of all offerings and events.
• Accurately process payments via cash, credit, and POS systems, ensuring responsible handling of all financial transactions. Accurately maintain cash floats, complete required reports, and ensure all records are accurate and up‑to‑date.
• Handle administrative duties such as interpreting dispatch assignments, driver duty sheets and passenger manifests, distributing materials, producing booking confirmations and seating charts, and maintaining spreadsheets and reports. Follow up with clients and ensure timely and accurate service delivery.
• Maintain open, effective communication across teams through various channels to resolve issues and coordinate guest services, ensuring a seamless operation. Respond promptly to guest and team inquiries and facilitate smooth collaboration between departments.
• Ensure personal safety as well as the safety of guests and team members by adhering to company safety protocols and maintaining a secure and clean environment. Monitor store security to prevent loss or theft, while also assisting in inventory management and movement to ensure stock availability.
• Maintain a clean and organized workspace, ensuring that the store, guest‑facing areas, and other facilities are tidy, well‑stocked, and presentable at all times.
• Stay informed about store products, services, promotions, and local knowledge to assist customers effectively. Ensure high standards of service, merchandising, and display to enhance the overall shopping experience.
• Work collaboratively with team members to meet operational goals, attend team meetings, and participate in training to enhance product knowledge and sales skills. Assist in various duties as required, such as guest check‑ins, luggage handling, offering directions to guests and transportation team members.
• Act as an ambassador for Open Top Touring, Brewster Transportation, Pursuit, the town of Banff and Banff National Park.

Required Skills & Qualifications

• Strong guest experience skills with keen attention to detail, ensuring a positive and personalized experience for each guest.
• Clear and effective communication skills, with secondary language skills considered an asset for interacting with diverse guests.
• Proven ability to thrive in fast‑paced environments, adapt quickly to change, and actively contribute to team success.
• Strong time management abilities with a focus on prioritizing tasks to meet deadlines and ensure efficient service delivery.
• Solid foundation in basic math and literacy skills.
• Demonstrated initiative and the ability to anticipate guest and team needs, providing solutions before issues arise.
• A genuine passion for the Canadian Rockies and local attractions, enhancing the guest experience through expert knowledge.
• Self‑motivated and accountable, with the ability to work independently and manage responsibilities with minimal supervision.
• Experienced in cash handling, Microsoft Office, and POS systems; familiarity with booking systems and retail procedures is an asset.
• First Aid certification is an asset.
• Capable of performing physically demanding tasks, including repetitive motions, standing or sitting for extended periods, frequent bending and twisting, and lifting up to 50 lbs. Ability to work outdoors in varied weather conditions.

The starting wage for this role is $18.00/hour.

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions‑led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life‑long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.