Guest Experience Agent, Columbia Icefield

Pursuit Collection; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading attractions and hospitality company in the location of Alberta is seeking seasonal Guest Services staff for Spring/Summer 2026. The role involves directing guests, educating on attractions, and providing information about the local area. Ideal candidates should possess excellent organization skills and a passion for delivering memorable guest experiences. The starting wage for this position is $18.50/hour, with various perks such as discounts on attractions and accommodations.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays and dining

Access to subsidized mental health resources

Qualifications

• Must have a passion for making a difference for each guest and employee.
• Previous guest service and cash handling experience preferred.
• Must enjoy working outdoors in challenging weather conditions.

Responsibilities

• Direct guests through parking and provide a warm welcome.
• Educate guests on Pursuit Attractions and assist with ticket purchase.
• Coordinate with Dispatch for tour group check-in.

Skills

Organization skills

Guest service mindset

Teamwork

Conflict resolution

Dependability

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

Role & Responsibilities

• Directing guests through parking and arrival areas while giving a warm welcome prior to entering the Glacier Discovery Centre (GDC)
• Educating guests on Pursuit Attractions and guiding them through the purchasing process
• Providing guests information on the local area
• Assisting with tour group check-in, and coordinating with Dispatch regarding any changes
• Ticket validation as guests begin the Columbia Icefield Adventure and Skywalk tours
• Loading & coordinating guests and tour groups on/off Coaches and/or Ice Explorers
• Operating the point-of-sale system with accuracy and efficiency, including responsible handling of cash, credit cards, and cash out forms
• Communicating with co-workers and management, forwarding observations and comments in a timely fashion
• Uphold the high standard of environmental stewardship expected for all employees
• Other duties as assigned

Required Skills & Qualifications

• Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
• Must get excited at the idea of living and working in a remote (yet very social) environment
• Previous guest service and cash handling experience an asset
• Guest service-oriented mindset and a passion for delivering memorable experiences
• Ability to think on the fly and outside the box with a positive attitude
• Second language is an asset
• Mature, energetic, dependable and self-motivated
• Enjoy working with a team in a busy, fast-paced environment
• Good conflict resolution and problem-solving skills an asset
• Must enjoy working outdoors, even in challenging mountain weather conditions
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment.
• Be prepared for all season weather (Snow, Rain, Wind, Hail)
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
• Standard First-Aid or higher an asset

The starting wage for this role is $18.50/hour.

About Us

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.