Guest Experience Agent - Airport Passenger Services

Swissport; Ottawa; On-site; CAD 30,000 - 60,000; Full time

Job summary

A global leader in aviation services is seeking a Passenger Services Agent in Ottawa. This role involves providing essential passenger services, such as reservations, ticketing, and baggage processing. The ideal candidate will possess excellent communication skills in both English and French and have a strong attention to detail. Successful applicants will receive competitive pay, paid training, and benefits including group insurance and free parking. Join a diverse team committed to high standards in customer service.

Benefits

Competitive pay

Paid training

Group benefits (Insurance, RRSPs, etc.)

Free Parking

Uniform

Qualifications

• 1+ years of relevant work experience in a fast-paced environment.
• Ability to follow processes and procedures.
• Must be at least 18 years old.

Responsibilities

• Inspect and verify passenger documentation.
• Manage passenger baggage processing.
• Assist passengers through arrival and check-in processes.
• Comply with all security requirements.
• Produce all required work-related documentation.

Skills

Excellent communication skills (written/verbal) in English and French

Attention to detail

Self-motivated

Education

High School diploma or GED equivalent

Tools

Airline-specific computer reservation/ticketing software

Job description

A global leader in aviation services is seeking a Passenger Services Agent in Ottawa. This role involves providing essential passenger services, such as reservations, ticketing, and baggage processing. The ideal candidate will possess excellent communication skills in both English and French and have a strong attention to detail. Successful applicants will receive competitive pay, paid training, and benefits including group insurance and free parking. Join a diverse team committed to high standards in customer service.