Growth & Operations Associate

Coral Health Inc.; Toronto, Montreal; Remote; CAD 50,000 - 70,000; Full time

Job summary

A health-tech startup in Toronto seeks a Growth & Operations Associate to enhance customer experience and optimize operational processes. The ideal candidate must be bilingual in French and English, possess strong problem-solving skills, and an undergraduate degree. This remote position requires living in the Greater Toronto or Montreal areas for in-person meetings and training.

Qualifications

• Bilingualism in French and English is essential.
• Exceptional organization and multitasking skills required.
• Strong problem-solving and analytical skills necessary.

Responsibilities

• Support delivery of Coral’s women’s health program.
• Identify opportunities to streamline operational processes.
• Analyze data to provide customer experience recommendations.

Skills

Bilingualism (French/English)

Exceptional organizational skills

Strong problem solving

Excellent communication

Ability to navigate ambiguity

Proficiency in digital tools

Education

Completed undergraduate degree in business, communications, engineering, science or a related degree

Tools

Slack

Notion

Google suite

Job description

Overview

Coral is a Montreal-based, venture-backed health-tech startup on a mission to transform women's healthcare through innovation and personalized care. Coral supports women from peri- to post-menopause and beyond, offering a holistic, science-backed approach through 1:1 virtual care and a comprehensive digital platform.

We are seeking a bilingual individual who is highly organized and detail-oriented with strong problem solving, communication and analytical skills to join our growing health-tech start-up as a Growth & Operations Associate. This role is essential in ensuring an excellent experience for our customers while contributing to process improvements and strategies for operational efficiency.

Key Responsibilities

• Support delivery of Coral’s women’s health program ensuring an exceptional customer experience and diligent record keeping.
• Identify opportunities to streamline and optimize internal operational processes to enhance efficiency and productivity.
• Analyze data and feedback to provide customer experience recommendations.
• Build help centre resources for customers and Coral employees.
• Collaborate closely with the Medical and Product teams to implement process and product improvements.
• Lead one-off projects that support strategic company initiatives.

Qualifications & Skills

• Bilingualism (French/English) is a must.
• Exceptional organizational and multitasking abilities.
• Strong problem solving and analytical capabilities.
• Excellent communication skills, both written and verbal.
• Ability to navigate ambiguity and work collaboratively in a fast-paced environment.
• Proficiency in digital tools and communication platforms such as Slack, Notion, Google suite is preferred.
• Completed undergraduate degree in business, communications, engineering, science or a related degree program required.
• Role is remote, but must live in Greater Toronto or Montreal areas to be able to attend in person training and team meetings as required.
• Must be eligible to work in Canada.

This role offers valuable hands-on experience in an entrepreneurial setting while contributing to an important area of healthcare.