Groupnet Coordinator

Canada Life; Regina; On-site; CAD 36,000 - 52,000; Full time

Job summary

A leading Canadian insurance provider is seeking a candidate to support GroupNet access for clients and brokers, ensuring proper forms are completed. Ideal candidates will excel in customer service and communication. This full-time role is based in Regina with a salary range of $36,100 - $51,300 annually. Applicants must have reliability status security clearance and might need to come into the office three times per week.

Qualifications

• Ability to excel within a Purpose/Vision driven environment.
• Reliability Status security clearance required before access to Protected B information.

Responsibilities

• Provide and maintain secure GroupNet access to Group clients.
• Communicate with Group Representatives, Clients, Brokers via various channels.
• Audit assigned work to ensure proper forms/authorization are completed.

Skills

Outstanding customer service skills

Excellent oral and written communication skills

Problem solving and decision-making abilities

Organizational and time management skills

Ability to work in a team environment as well as independently

Tools

PAS

EAS

TSO

Internet

Outlook

Access

Excel

Job description

Overview

Permanent Full Time. Reporting to the Associate Manager, you will be responsible for providing and maintaining secure GroupNet access to Canada Life’s Group clients for the purpose of enrolment, billing and reporting activities. You will also provide immediate support regarding usage of GroupNet to clients, brokers, and group representatives. You will provide these services by living Canada Life’s Purpose, Vision and Values.

What You Will Do

• Living our values of Customer View; Integrity; Partnership; and Communities
• Providing access to GroupNet for Great-West Life Group clients.
• Communicating with Group Representatives, Clients, Brokers/Agents and Head Office personnel via telephone, email and/or fax.
• Auditing assigned work to ensure that all information to ensure and the proper forms/authorization have been completed

What You Will Bring

• Ability to excel within a Purpose/Vision driven environment
• Outstanding customer service skills
• Excellent oral and written communication skills
• Problem solving and decision-making abilities
• Organizational and time management skills
• Ability to work in a team environment as well as independently
• A working knowledge of the following systems would be an asset: PAS, EAS, TSO, Internet, Outlook, Access and Excel
• Experience within the Group Division would be a definite asset
• Bilingual skills would be an asset
• Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website.
• The successful candidate will be required to come into office 3X per week.

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Winnipeg and Regina.

As this position is posted in several locations, we specify that bilingualism (fluent in French, English, both oral and written) is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.

The base salary for this position is between $36,100 - $51,300 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [e-mail].

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.