Google Cloud Tech Lead — AI & Cloud Ops

Connex Telecommunications Inc.; Hamilton; Hybrid; CAD 100,000 - 140,000; Full time

Job summary

A leading telecommunications firm based in Hamilton, ON, is seeking a Google Technical Support Lead to oversee client cloud environments on Google Cloud Platform. This hands-on role requires driving operational excellence and managing AI workloads while ensuring stability and performance. The ideal candidate will have over 5 years' experience in a customer-facing technical role and a Bachelor’s degree in a related field. A competitive salary of CAD $100,000 to $140,000 is offered along with hybrid work options and professional development opportunities.

Benefits

Comprehensive health and dental benefits

Opportunities for professional development

Exposure to advanced cloud environments

Qualifications

• 5+ years in a customer-facing technical role such as Technical Support, TAM, DevOps, or Cloud Engineer.
• Hands-on experience managing workloads on Google Cloud Platform (GCP).
• Foundational understanding of the AI/ML lifecycle.

Responsibilities

• Act as technical owner for client GCP environments.
• Monitor system health, uptime, and performance.
• Manage capacity planning, quotas, and scaling strategies.

Skills

Technical Support

Google Cloud Platform (GCP)

AI/ML Lifecycle Understanding

Troubleshooting

Bilingual (French/English)

Education

Bachelor’s degree in Computer Science or related field

Tools

Terraform

Google Cloud Deployment Manager

Cloud Composer / Airflow

Job description

A leading telecommunications firm based in Hamilton, ON, is seeking a Google Technical Support Lead to oversee client cloud environments on Google Cloud Platform. This hands-on role requires driving operational excellence and managing AI workloads while ensuring stability and performance. The ideal candidate will have over 5 years' experience in a customer-facing technical role and a Bachelor’s degree in a related field. A competitive salary of CAD $100,000 to $140,000 is offered along with hybrid work options and professional development opportunities.