Global Remote Customer Success Team Lead

Canonical; Remote; CAD 80,000 - 120,000; Full time

Job summary

A leading open source software provider is seeking a Customer Success - Team Manager to join their remote team. The role involves managing a team of Customer Success Managers, analyzing performance metrics, and collaborating with other departments. Ideal candidates will have experience in customer success, excellent analytical skills, and a passion for technology. Canonical offers competitive compensation, including annual reviews and a personal learning budget, promoting a diverse and inclusive workplace.

Benefits

Annual compensation review

Personal learning and development budget

Recognition rewards

Maternity and paternity leave

Employee Assistance Programme

Qualifications

• Proven track record in Customer Success and management.
• Experience in SaaS or technology industries.
• Commitment to continuous learning and improvement.

Responsibilities

• Analyze regional performance metrics and implement improvements.
• Guide and support your team in customer interactions.
• Collaborate with other departments to enhance customer success.

Skills

Customer Success expertise

Analytical skills

Cross-team collaboration

Creative problem-solving

Communication proficiency

Education

Bachelor's or equivalent degree in Business, Communication or STEM

Job description

A leading open source software provider is seeking a Customer Success - Team Manager to join their remote team. The role involves managing a team of Customer Success Managers, analyzing performance metrics, and collaborating with other departments. Ideal candidates will have experience in customer success, excellent analytical skills, and a passion for technology. Canonical offers competitive compensation, including annual reviews and a personal learning budget, promoting a diverse and inclusive workplace.