Global Head of AI-Driven Customer Success

Coveo; Montreal (administrative region); On-site; CAD 150,000 - 220,000; Full time

Job summary

A leading technology company in Montreal is seeking a Vice President of Customer Success. This role involves leading a high-performing global team, defining customer success strategies, and enhancing customer engagement. The ideal candidate will have over 12 years of experience in customer success or related fields, with a proven record in managing large-scale teams and driving measurable improvements in customer retention. The position offers a strategic voice within the company, focusing on innovation and customer-first philosophies.

Qualifications

• 12+ years of experience in Customer Success or related leadership roles, ideally in SaaS or enterprise environments.
• Experience leading global CS teams managing $100M–$500M+ revenue.
• Proven track record in driving retention and expansion.
• Deep understanding of complex enterprise solutions.
• Technical fluency with customer success tools.

Responsibilities

• Lead and scale a high-performing global Customer Success team.
• Define and execute a Customer Success strategy aligned with company vision.
• Accelerate customer adoption, retention, and expansion.
• Build trusted relationships with enterprise executives.
• Champion operational excellence with scalable processes.
• Inspire a customer-obsessed culture within the organization.

Skills

Customer Success leadership

Strategic vision

Operational excellence

Collaboration

Data-driven engagement

Relationship building

Customer-obsessed culture

Tools

Salesforce

Gainsight

Data and AI tools

Job description

A leading technology company in Montreal is seeking a Vice President of Customer Success. This role involves leading a high-performing global team, defining customer success strategies, and enhancing customer engagement. The ideal candidate will have over 12 years of experience in customer success or related fields, with a proven record in managing large-scale teams and driving measurable improvements in customer retention. The position offers a strategic voice within the company, focusing on innovation and customer-first philosophies.