Global Export Operations Manager (Manufacturing)

WET Design; Port Coquitlam; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading water design firm in Port Coquitlam is seeking a Global Export Operations Manager to oversee parts and export operations. The ideal candidate has over 5 years of experience in logistics and export operations, along with strong skills in QuickBooks and Excel. This role involves managing logistics, documentation, and client communication to ensure compliance and speed. Join a team that enhances experiences worldwide through innovative design.

Qualifications

• 5+ years in manufacturing parts/logistics/export ops or similar.
• Hands-on export expertise: docs, HS codes, Incoterms, global freight.
• Proficient in QuickBooks, Smartsheet, and Excel (lookups, pivots).
• Skilled at reading BOMs, drawings, and datasheets.
• Clear written client communication, strong follow-through across time zones.

Responsibilities

• Triage RFQs, interpret BOMs, and coordinate with Engineering.
• Convert quotes to sales orders in QuickBooks and Smartsheet.
• Own export logistics: book carriers, prepare documentation.
• Generate invoices and collaborate with Finance for accuracy.
• Manage vendor claims and credits; document root causes.

Skills

Manufacturing parts/logistics/export ops

Export expertise (docs, HS codes, Incoterms)

QuickBooks

Smartsheet

Excel (lookups, pivots)

Job description

Overview

Global Export Operations Manager (Manufacturing) – WET (Design), Sun Valley, California. Reports to: COO (Legacy).

Ignite Your Career at WET (Design)! WET (Design) is the world leader in awe-inspiring water and sensory installations, transforming public spaces from Dubai to Las Vegas. We push the boundaries of design, engineering, and logistics—creating experiences that spark joy and wonder for millions worldwide. We need an energetic, detail-driven pro to lead our global parts and export operations, connecting manufacturing to the world and ensuring flawless shipments.

Why this role matters

In this high-impact position, you turn complex technical requests from concept to reality, ensuring every quote, order, and delivery is accurate, compliant, and on time. Your work keeps our customers delighted, our features flawless, and our global reputation growing—while advancing your career at the intersection of international manufacturing, logistics, and export innovation.

Key Outcomes (first 90–120 days)

• Quote internal cycle time: ≤2 business days standard, ≤5 days for technical alternates
• 100% export documentation compliance (CI/PL, HS codes, CoO, licenses)
• OTIF (On Time In Full) ≥ 95%; zero preventable customs holds
• Pricing hygiene: validate/seed QuickBooks pricing for top 200 SKUs
• Clerk cross-trained for seamless PTO/coverage

Core Responsibilities

• Triage RFQs, interpret BOMs, and coordinate alternates with Engineering; margin-aware quoting via QuickBooks
• Convert quotes to sales orders in QuickBooks and Smartsheet; trigger actions with Procurement and Manufacturing
• Build/ship readiness and kit list alignment; resolve long lead or part discrepancies
• Own export logistics: book carriers, prepare documentation, apply Incoterms, resolve customs issues for global destinations
• Generate invoices, pro formas, and collaborate with Finance to ensure tax/VAT accuracy and prompt collections
• Lead RMA intake/testing; manage vendor claims and credits; document root causes
• Maintain SKU master, dashboards, and support platform migrations
• Standardize templates, mini SOPs, and coach cross-trained staff for process excellence

Required Qualifications

• 5+ years in manufacturing parts/logistics/export ops or similar
• Hands-on export expertise: docs, HS codes, Incoterms, global freight
• Proficient in QuickBooks, Smartsheet, and Excel (lookups, pivots)
• Skilled at reading BOMs, drawings, and datasheets; comfortable with engineers
• Clear written client communication, strong follow-through across time zones

Preferred

• Shipping experience to GCC/India/SEA; VAT/withholding awareness
• Experience with OEM/integrator work; catalog, RMA/warranty flow ownership
• Exposure to ERP/CMMS and software migration/UAT

KPIs

Quote speed & accuracy, OTIF, export document quality, customs holds, invoice lead time, DSO, RMA resolution, inventory & pricing hygiene

Make Your Mark—Apply Today!

This is your chance to transform how world-class features are delivered and experienced globally. Accelerate your career working alongside innovative manufacturers, engineers, and logistics partners. Help us build the future—one perfect shipment at a time.

See how WET (Design) enhances the world: www.wetdesign.com