Global Customer Service Specialist — Remote & Multilingual

International Air Transport Association; Montreal; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A global aviation body in Montreal is looking for a Customer Service Representative to deliver exceptional customer service to airlines and travel agents. The role requires managing multiple customer support tasks, ensuring high satisfaction levels, and supporting emergency operations outside regular hours. Candidates should have relevant experience in front office roles, strong interpersonal skills, and fluency in English and Spanish, with knowledge of IATA services being a plus.

Benefits

Flexible work options

Continuous learning opportunities

Community involvement support

Qualifications

• 1-3 years of relevant experience in front office departments.
• Minimum qualification in a relevant college diploma.
• Excellent skills to communicate with diverse stakeholders.

Responsibilities

• Manage customer calls, chats, and queries.
• Provide exceptional written and spoken customer experience.
• Support IATA’s 24/7 emergency response structure.

Skills

Excellent interpersonal skills

Fluency in English & Spanish

Knowledge of customer service ethics

Proactive approach to problem-solving

Ability to set priorities

Education

Relevant college diploma

Relevant University Degree

Tools

SAP

Salesforce

Advanced Excel

Power BI

Job description

A global aviation body in Montreal is looking for a Customer Service Representative to deliver exceptional customer service to airlines and travel agents. The role requires managing multiple customer support tasks, ensuring high satisfaction levels, and supporting emergency operations outside regular hours. Candidates should have relevant experience in front office roles, strong interpersonal skills, and fluency in English and Spanish, with knowledge of IATA services being a plus.