Global Customer Care Ops Co‑op – Hybrid Ottawa

Kinaxis; Ottawa; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Ottawa is seeking Co-op students for an 8-month position starting January 2026. Candidates will enhance customer experience through community management and operations support, acquiring valuable skills in a hybrid work environment. This full-time role requires enrollment in a registered Co-op Program and emphasizes organizational skills, teamwork, and communication. Benefits include flexible work options and professional development opportunities.

Benefits

Flexible vacation

Kinaxis Days (company-wide day off)

Physical and mental well-being programs

Regularly scheduled virtual fitness classes

Mentorship programs

Recognition programs

Hackathons

Qualifications

• Strong organizational and time-management skills with attention to detail.
• Experience or interest in customer-service support operations and digital communities.
• Willingness to learn new systems and tools.

Responsibilities

• Support operational processes across community management and order fulfilment.
• Document and update internal workflows and process guides.
• Assist in the implementation of engagement and content programs.

Skills

Organizational skills

Time-management skills

Communication skills

Critical thinking

Team collaboration

Education

Post-secondary diploma or degree in business communications, operations, or a related discipline

Tools

Salesforce

Excel

Project-management tools

Job description

A leading technology firm in Ottawa is seeking Co-op students for an 8-month position starting January 2026. Candidates will enhance customer experience through community management and operations support, acquiring valuable skills in a hybrid work environment. This full-time role requires enrollment in a registered Co-op Program and emphasizes organizational skills, teamwork, and communication. Benefits include flexible work options and professional development opportunities.